Join the most recognizable hotel brand in the world. Crowne Plaza Hollywood Beach Resort is looking for talented, passionate people interested in hotel industry careers in Hollywood, Florida. From the front desk to our event planning team, we offer rewarding careers and jobs at our hotel in Hollywood where you will be inspired to reach your professional and personal goals.
Title: Room Attendant
Department: Rooms Department
FLSA Status: Non - Exempt
Cleans hotel guest rooms and/ or other assigned areas in a timely and organized manner to ensure guest satisfaction.
Cleans and services assigned guest rooms in a timely and organized manner according to procedures and standards.
Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
Reports needed repairs of unsafe conditions to supervisor.
Responds to requests from guests, supervisors or management in a timely and efficient manner.
Maintains linen cart and supplies neat and organized to department standards.
Maintains security of equipment, keys and supplies issued each day.
Reports lost and found articles to supervisor.
Follows procedures for team cleaning and self-inspecting program.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Internal: All hotel staff: For effective communication
External: Hotel guests: To provide service
Education/ Experience: Basic reading, writing and math skills, is preferred. No experience necessary.
Certification and/or License Requirement: None.
Attention to detail
Will be required to work weekends and holidays.
Will be required to work in fast paced, stressful environment.
Will be required to work with common household chemicals.
May be asked to work overtime.
Physical/ Cognitive Activities
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
Since cleaning is the major responsibility of this position, Room Attendants spend a significant portion of their workday involved in the following: unlocking, opening, pushing, pulling, lifting, bending and stretching.
The vast majority of the time is spent moving about the property in order to clean guestrooms, and this is usually accomplished by walking.
Communication skills are necessary some of the time in order to interact with hotel guests or staff.
In addition to operating a vacuum cleaner, Room Attendants typically lift and pull items weighing as much as 25 pounds and pull/ push up to 200 pounds.
Room Attendants will have the opportunity to used problem-solving abilities in a limited capacity.
• Reports to: Director of Housekeeping, Assistant Director of Housekeeping, or Housekeeping Supervisor
• Job title also known as: Maid, Housekeeper