Room Attendant
Property Name:
Hawthorn Northbrook - Wheeling
Job Title 
Room Attendant
Location: 
Illinois-Chicago
Company Name: 
Wyndham Hotel Group
City: 
Wheeling
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Who are we?

Wyndham Hotel Group, part of Wyndham Worldwide, is one of the market leaders in hotel development, offering a network of national and international hotels. We are a fast-paced, progressive and dynamic company enjoying constant growth. Wyndham Hotel Group looks for individuals that promote our Count On Me culture with both our guests and fellow associates.

What do we offer?

Full benefits include Medical, Dental and Life Insurance as well as company matched 401K. Associates enjoy many additional benefits including travel discounts, merchandise savings and participation in the Wyndham Rewards program.

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. They will also be responsible for completing the laundry and with keeping the Public Areas neat and clean.

Duties include:

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Thoroughly clean guestrooms according to standards.
  • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
  • Remove all trash and dirty linen from guestrooms and hallways.
  • Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
  • Restock housekeeping cleaning cart for next day's use.
  • Replenish chemical bottles.
  • Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
  • Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to HousekeepingSupervisor/Manager.
  • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
  • Handle items for "Lost and Found" according to the standards.
  • Ensure overall guest satisfaction.
  • Understand operation of washing machines and dryers.
  • Load and unload washes according to standards.
  • Wash and dry all dirty linens, towels, rags, etc.
  • Sort all hotel linen according to type, color, size, etc.
  • Pre-treat all stained linen before washing.
  • Clean dryer filter daily and maintain all equipment as trained.
  • Sweep and mop laundry floors, storing all linens off the floor.
  • Fold towels and linens.
  • Remove and sort dirty linens and towels from laundry carts
  • Keep laundry carts clean and free of debris.
  • Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
  • Vacuum guest corridors.
  • Keep hallways, public areas and closets neat and organized.
  • Maintain cleanliness and sanitation in public restrooms
  • Adhere to the schedule for project cleaning of public areas/
  • Maintain the stairwells to hotel standards.
  • Clean all public areas in accordance with established standards. This will include, but not limited to the public restrooms, guest laundry, business center, hallways, stairwells, breakfast area, outside entrances, fitness center and back of the house area.
Qualifications and General Requirements

Education & Experience:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Authorization to work in United States


Physical requirements:

  • • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.


General Requirements:

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

• Maintain a warm and friendly demeanor at all times.
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