Hotel / Resort Jobs | Room Attendant

Room Attendant

Hampton Inn Bedford Burlington Boston

Billerica, MA

Description

General Summary:

Responsible for helping to achieve ongoing guest satisfaction by maintaining cleanliness and sanitation of guest rooms.

Principal Responsibilities:

- Clean rooms/suites as assigned by supervisor ensuring quality of cleanliness and customer service including but not limited to vacuuming carpets, cleaning floors, dusting furniture and structural surfaces, changing linen and making beds, cleaning bathroom and bathroom items and removing trash.
- Responsible for reporting room discrepancies and maintenance problems to the supervisor.
- Replace room amenities, literature and other items as directed by supervisor and prescribed by brand standards.

Job Duties:

- Customer Service- Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
- Team Work- Treats people with respect. Keeps commitments. Upholds organizational values. Assists with preventative cleaning programs as assigned.
- Quality- Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Maintains cleanliness of storage room and stock carts.
- Quantity- Meets productivity standards and completes work within a timely manner. Completes rooms within approved budget and time.
- Safety and Security- Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly. Wears gloves while cleaning guest rooms. Responsible for any assigned keys and for following key control policies.
- Dependability- Is consistently at work and on time. Arrives at scheduled meetings and appointments on time. Is able to meet the demands of the industry with regard to working holidays and weekends.
- Initiative- Volunteers readily. Asks for and offers help when needed. Check with supervisor upon completion of room assignments before leaving for the day.
- Compliance- Report all lost and found articles and maintenance issues to supervisor. Reports all “Do not Disturbs” and “Refuse Services” to supervisor.

Requirements

Qualifications:

High School diploma or equivalent is preferred. One year previous housekeeping experience is a plus

Benefits:

At Buffalo Lodging, we are committed to keeping our most important assets- our employees- healthy, happy and productive. To achieve this, we offer a comprehensive benefits package to full time employees that includes the following:
- Medical & Dental Insurance
- 401(k) savings plan
- Life Insurance
- Supplemental Life Insurance
- Flexible Spending Plans
- Short Term Disability Insurance
- Employee Assistance Programs

About Us

About Buffalo Lodging:
Buffalo Lodging is a hotel management company with a strong focus on development of quality assets. We pride ourselves on operating an award-winning portfolio of hotels. Our highly resourced company offers an unrivaled track record of creating and maximizing asset value and holds an enviable position as an exclusive management company approved to operate all brands within the Marriott, Hilton, Radisson, Choice and InterContinental systems.
The success of Buffalo Lodging is predicated on combining the highest quality product available at a given price point with superior service and well-trained employees. We consistently exceed brand standards and manage costs without sacrificing service or product quality. Our company culture emphasizes individual responsibility and pride in a job well done, and we are always open to input and ideas from all our team members. Buffalo Lodging seeks to provide the best possible experience for owners, guests and employees alike.

Buffalo Lodging Culture:
Our associates are “Can do it” members of a team that value each other. The Buffalo Lodging team is engaged in the guest, brand partner, and associate satisfaction while delivering financial returns. To be a great leader, you need great people with you. Our associates are well-trained, goal oriented and energetic. We value passionate people who excel when challenged and desire the opportunity to contribute to the success of our organization.
Hospitality means fun and allows us to keep a positive perspective. If our associates are happy our guests and investors will be too. We provide a work culture that values family, community, and a strong work life balance. If you're looking to grow within a culture that offers opportunity, training, innovation and the ability to lead, apply now.