Hawthorn Northbrook - Wheeling
Applicants who do not already have legal permission to work in the United States will not be considered.
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Who are we?
Wyndham Hotel Group, part of Wyndham Worldwide, is one of the market leaders in hotel development, offering a network of national and international hotels. We are a fast-paced, progressive and dynamic company enjoying constant growth. Wyndham Hotel Group looks for individuals that promote our Count On Me culture with both our guests and fellow associates.
What do we offer?
Full benefits include Medical, Dental and Life Insurance as well as company matched 401K. Associates enjoy many additional benefits including travel discounts, merchandise savings and participation in the Wyndham Rewards program.
The Room Attendant is responsible for maintaining clean
and attractive guestrooms while providing attentive, courteous and efficient
service to all guests. They will also be
responsible for completing the laundry and with keeping the Public Areas neat
- Employees must
at all times be attentive, friendly, helpful and courteous to all guests,
managers and fellow employees.
clean guestrooms according to standards.
all pre-cleaning duties, including but not limited to, guest supplies, cleaning
supplies, and linen for housekeeping cart set-up.
all trash and dirty linen from guestrooms and hallways.
all hallways, public areas and closets clean, neat and vacuumed (if
housekeeping cleaning cart for next day's use.
room with the door closed according to standards, unless requested to do
otherwise by the guest.
all missing items from room (i.e., irons/boards, hair dryers, etc.) to
any maintenance repairs immediately to Housekeeping Supervisor/Manager.
items for “Lost and Found” according to the standards.
overall guest satisfaction.
operation of washing machines and dryers.
- Load and unload
washes according to standards.
- Wash and dry all
dirty linens, towels, rags, etc.
- Sort all hotel
linen according to type, color, size, etc.
- Pre-treat all
stained linen before washing.
- Clean dryer
filter daily and maintain all equipment as trained.
- Sweep and mop
laundry floors, storing all linens off the floor.
- Fold towels and
- Remove and sort
dirty linens and towels from laundry carts
- Keep laundry
carts clean and free of debris.
leaving, collect all trash from the service landings and take to/dispose in
outside trash dumpsters, per hotel procedures.
hallways, public areas and closets neat and organized.
cleanliness and sanitation in public restrooms
to the schedule for project cleaning of public areas/
the stairwells to hotel standards.
all public areas in accordance with established standards. This will include, but not limited to the
public restrooms, guest laundry, business center, hallways, stairwells,
breakfast area, outside entrances, fitness center and back of the house area.
Qualifications and General Requirements
- High School
diploma or equivalent and/or experience in a hotel or a related field
- Authorization to work in United States
- · Flexible and
long hours sometimes required.
work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move
to stand during entire shift.
be able to effectively communicate both verbally and written, with all
level of employees and guests in an attentive, friendly, courteous and
service oriented manner.
be effective at listening to, understanding, and clarifying concerns
raised by employees and guests.
be able to multitask and prioritize departmental functions to meet
all encounters with guests and employees in an attentive, friendly,
courteous and service-oriented manner.
all hotel required meetings and trainings.
regular attendance in compliance with Wyndham Standards, as required by
scheduling, which will vary according to the needs of the hotel.
high standards of personal appearance and grooming, which includes wearing
the proper uniform and nametag.
with Wyndham Standards and regulations to encourage safe and efficient
efforts towards productivity, identify problem areas and assist in
be effective in handling problems, including anticipating, preventing,
identifying and solving problems as necessary.
be able to understand and apply complex information, data, etc. from
various sources to meet appropriate objectives.
be able to cross-train in other hotel related areas.
be able to maintain confidentiality of information.
be able to show initiative, including anticipating guest or operational
other duties as requested by management.
a warm and friendly demeanor at all times.