Room Attendant

Mansion on Forsyth Park

Location: US - GA - Savannah

Feb 9, 2018
Job Details

The overall objective and purpose of the Room Attendant position is to provide a clean, sanitary, and tidy presentation for guests.  The incumbent will provide courteous, friendly, sincere, efficient and graceful service that meets or exceeds guest expectations as well as the AAA Four Diamond standards.  The incumbent is primarily responsible for cleaning guest rooms and public areas as well as laundering bedding, bath and restaurant linen while complying with sanitation and personal hygiene standards, as well as established standard operating procedures.  The incumbent is responsible for the safe and appropriate use of facility supplies and equipment to minimize loss, waste and fraud.  

Supervisory Responsibilities: 

 No direct reports

Essential Duties / Responsibilities / Tasks: .

Primary duties, responsibilities, and tasks include, but are not limited to the following:

1.            Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards

2.            Promptly and warmly greet guests upon arrival using proper Kessler verbiage

3.            Answer phones and radios using appropriate verbiage and with a smile

4.            Clean and tidy guest rooms and public areas per the standard operating procedures

5.            Stock carts with appropriate supplies

6.            Strip and make beds

7.            Clean and sanitize guest bathrooms using proper chemicals

8.            Clean and sanitize public restrooms using proper chemicals

9.            Read SDS sheets and understand and follow proper chemical handling

10.       Clean and tidy common areas, including dusting and vacuuming

11.       Clean and polish wood floors according to standard operating procedures

12.       Empty trash

13.       Launder bedding, bath and restaurant linen

14.       Fold linen per the standard operating procedures

15.       Maintain neat and orderly closets and storage areas

16.       Sweep entryways and porches

17.       Follow proper safety and security measures

18.       Assist with luggage for arriving and departing guests

19.       The Kessler Canyon Ranch is a small intimate property.  The incumbent must be willing to assist in other departments as needed in order  to provide exceptional service to our guests

20.       All other duties as assigned, planned or un-planned


Qualifications: Education / Certifications / Work/Industry Experience:

1.            1+ years of relevant work experience in similar title and scope – required

2.            Experience in similar size organizations- preferred

Knowledge / Skills / Abilities (KSA’s) & Competencies:

1.            Knowledge of  cleaning a guest room and public areas - required

2.            Knowledge of proper chemical handling and usage-required

3.            Knowledge of operation of laundry equipment- preferred

4.            Excellent guest service and interpersonal skills with the ability to relate to diverse guests – required

5.            Ability to provide friendly and efficient service while remaining calm and well-organized under pressure- required

6.            Ability to prioritize and maintain multiple tasks - required

7.            Ability to keep emotions under control -required

8.            Ability to respond promptly to customer needs-required

9.            Ability to communicate effectively with Guests and Grand Performers in the English language-required

Work Environment/Conditions:

  • The majority of time will be spent indoors
  • Occasional environmental exposures to cold, heat and water
  • Grounds may be slippery (appropriate footwear required)
  • Candidate must be comfortable working in guest rooms
  • Overtime is frequently required with or without notice.
  • Schedules may vary from week to week based on business demands

Physical Demands:

  • While performing the duties of this job, the incumbent is regularly required to sit, stoop, bend and crouch.
  • Push, pull, and lift up to 50 lbs
  • Reach with hands and arms, use fingers to handle or feel.
  • While performing the duties of this job, the incumbent is required to walk and stand the majority of shift
  • The incumbent is required to hear and speak

This job description is not an exclusive or exhaustive list of all job functions that an incumbent/Grand Performer in this position may be asked to perform.

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Housekeeper, Customer Service