Corporate OverviewThe Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.
TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.
POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week
The Room Attendant cleans and supplies guest rooms and related areasin safeand efficientcompliance with policies and procedures, brand standards, and federal, state and local regulations.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting.Knowledgeable on hotel facilities and services to assist guests as appropriate.
Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
Impresses guests with quality and timely service in a pleasant and friendly manner.
What you will be doing
- Receive room assignments, priority room requests, keys and supplies from Housekeeping management. Review room assignments, retrieve and stock caddie/cart to ensure all supplies, linen and amenities are available to properly clean guest rooms. Review list for any special requests. Turn in keys, properly store and secure caddie/cart and unused supplies at end of shift.
- Clean and stock guest rooms with appropriate supplies in accordance with policies, procedures and brand standards.Change linens and towels, make beds, scrub bathroom, vacuum, mop, dust, wash windows, mirrors and walls, remove trash, place amenities, etc.Perform quality check on the television, telephone, heating/air conditioning, and lights.
- Appropriate and proper use of cleaning equipment and supplies.
- Respond to and resolve housekeeping requests and complaints by guests.
- Prompt reports to housekeeping management of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.
- Prompt turn in to housekeeping management of all articles left in guest rooms after checkout for entry into Lost and Found..
- On time and at work when scheduled and in proper uniform.
- Attend department meetings as scheduled.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective action may be taken.
- Comply with policies and procedures.Practice safe work habits and comply with sanitary, safety, security and emergency procedures.Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.Check with manager / supervisor before leaving work area for any reason.
- Perform special projects and other responsibilities as assigned.Participate in task forces and committees as requested.
- Any other tasks / duties as requested by management.
- Ability to understand and provide friendly guest service.
- Ability to understand and comply with proper cleaning techniques, procedures and brand standards.
- Ability tooperate a vacuum, mop and properly use cleaning equipment and supplies.
- Ability to timely complete assigned rooms, organize housekeeping cart, identify and investigate issues and resolve basic matters.
- Ability to operate a clock radio, lamp, coffee maker, phone, TV and other guest room equipment.
- Attention to details with good organizational and efficient time management skills.
- Consistent professional attitude and behavior with effective listening and communication skills.
- Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.