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13A02CF3C3F864D2
Property Name
Radisson Blu Aqua Hotel Chicago
Job Title
Room Attendant
City
Chicago
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Room Attendant

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.

* Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom

* Empty all trash containers and replace with fresh liners

* Restock useable items in guest rooms or suites, i.e., soap, towels, paper items

* Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware

* Clean and vacuum exterior entry and hallways

* Keep linen closets and supply areas clean and organized

* Ensure guest laundry and dry-cleaning orders are attended to promptly

* Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs

* Promptly handles guest complaints or requests and refers to supervisor if unable to handle

* Ensures that all rooms or suites are secured upon leaving the guest room or suite

2. Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience

* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

3. Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Job Requirements

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.

Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom

Empty all trash containers and replace with fresh liners

Restock useable items in guest rooms or suites, i.e., soap, towels, paper items

Ensure removal and appropriate disposition of guest room trays


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