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The Salt Lake Reservations, located at 310 Bearcat Drive, Salt Lake City, UT, 84115 is currently hiring a Ritz-Carlton Reservations Customer Care Sales Specialist.
Responsibilities include: The Ritz-Carlton Reservations Customer Care Sales Specialist is responsible for consistently providing world class customer service to our guests on inbound calls to book room reservations and to provide customer service information. We are seeking qualified candidates with excellent voice quality and communication skills that will enhance our guests’ experience.
Ritz-Carlton Reservations Customer Care Sales Specialist CLASS STARTS Jan 9, 2017
Training 9am – 5pm Monday – Friday.
Hours of operation are 6am – 12am, 7 days a week.
Hiring for full time positions
Variety of shift times offered: Days, nights and weekends.
Paid training for 5 weeks.
Compensation: $11.25/per hour
Benefits: Medical, Dental, Vision, Retirement Savings, FREE hotel stays for participating Marriott and Ritz-Carlton properties along with exceptional associate rates across the globe & much more
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=16001QRH&src=JB-10222
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