Revenue Manager- RMCC Americas
What will it be like to work for this Hilton Worldwide Brand?
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.
If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.
What will I be doing?
The Revenue Manager's goal will be to maximize room revenue and grow RevPAR Index for each hotel in a portfolio of two to twelve (2-12) properties depending on the complexity of the market and services provided. Key hotel Team Members with whom the Revenue Manager will interact with include the General Manager, Director of Sales, and Front Office Manager. The Revenue Manager will report directly to the workgroup's Assistant Director.
Other key priorities are listed below:
Key revenue management stakeholders may include Regional Revenue Management Team Members, management company representatives, and other Commercial Services Team Members
Establish a rapport with the property teams and demonstrate an understanding of each hotel's market, unique goals and challenges
Conduct a daily strategy and pricing review for each hotel, then formulate a plan to improve hotel performance, communicate that plan to the hotel team, and implement the changes in relevant systems, including OnQ R&I, OnQ RM, and GRO
Send targeted daily communications describing relevant strategy and pricing changes
On a weekly basis, lead Revenue Management meetings, including discussion on future issues such as booking pace, performance statistics, and other hotel-specific goals
Responsible for forecasting future performance through trend analysis, conducting displacement analyses for Group business, and participating in the annual budget process
Effective written and verbal communication, as well as presentation skills
Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others
Absolute discretion and confidentiality regarding sensitive information
Strong problem solving and resolution skills
Must demonstrate the ability to effectively address any issue in collaboration with others
Ability to work well under pressure and effectively handle multiple and concurrent tasks
Strong project, time management, and organizational skills
Ability to analyze, interpret and explain statistical data, to develop strategies and generate a course of action
Strong mathematical comprehension
Must possess the ability to quickly learn new programs when required
Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
BA/BS Bachelor's Degree in Hospitality, Business Administration, Finance, or Economics or a minimum of three (3) years of Analytical experience within Revenue Management, Data Management, Reservations, or the Front Office Operations field
A minimum of one (1) year of experience working within the industry of Revenue Management
In-depth knowledge of industry analytical reports such as STAR reports, Hotelligence reports, and competitive shop reports
Experience managing Hotel Rates and Inventory
Experience forecasting hotel room revenue weekly and monthly
High proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
Proficient in Revenue Management systems, hotel property management systems, and industry related reports
Ability to travel as required
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
A minimum of two (2) years of Supervisory experience
Hospitality industry experience preferred
Multiple hotel Revenue Management experience
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. This position is eligible for participation in the annual Hilton Corporate Bonus plan, which is based on individual as well as company performance.You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.