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Retail Manager
Property Name
Carmel Valley Ranch
Job Title
Retail Manager
California-Monterey Peninsula
Company Name
Carmel Valley Ranch Resort
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Purchasing, Sales

For us, hotels aren't simply places to sleep, they're places where dreams are born.

We encourage our employees to make their mark while giving back to their communities and saving the environment.

Job Description

Job OverviewThis position oversees the retail operations. Concentrates on sales growth and profitability, customer satisfaction, merchandising standards, recruitment, training and development, and daily operations.Essential Functions
  • Demonstrate quantitative measures of performance in the following areas: sales volume, management sales, percent increase, units per transaction, average dollar sale, sales per hour, sales per square foot, sales conversion, payroll expenses, payroll expense % to sales, shortage control and company contests
  • Prioritize daily store issues and delegate responsibilities to store management and staff
  • Communicate company information and directives to staff through daily and monthly meetings
  • Establish weekly/monthly sales goals for each sales associate and motivate sales team to exceed goals
  • Ensure high level of customer service by acting as a coach, role model and sales leader
  • Ensure management visibility on the selling floor to support all selling function
  • Drive visual presentation and maintenance standards through effective staff training
  • Support buying team in responding to inventory opportunities, placing replenishment orders as needed and negotiating returns to vendors on slow performing product
  • Create strong results-oriented team that works together and maintains positive store environment
  • Schedule staff based on business trends and selling performance P&L accountability and management

Job Requirements

  • Strong delegation, leadership, and operational skills to effectively manage high-volume performance and require previous experience managing high-volume stores or equivalent
  • Excellent communication and analytical skills
  • Strong technical aptitude, including proficiency in Microsoft Office programs (Excel, PowerPoint, Microsoft Word, and Outlook)
  • Previous experience with POS systems