Restaurant Supervisor

Great Wolf Lodge - Grapevine

Location: US - TX - Grapevine

Mar 8, 2018
Great Wolf Lodge - Grapevine
Job Details


  • Willingness to accept the most effective role.

  • Assigns daily tasks to Lead Servers and restaurant line level staff.

  • Adminstrative support of Food & Beverage department within front of house operations including: scheduling, payroll, monitoring reservation systems, drafting and presenting corrective action, submitting access requests, researching charge disputes, monthly inventories, and receiving merchandise.

  • Develops a mechanism of communication with fellow Superivors through various shifts to ensure the successful operation of the Restaurants.

  • Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift.

  • Interacts with Guests and Pack Members throughout the shift constantly and provides feedback to Pack Members to ensure quality service.

  • Assists with the overall operation of the restaurants including: micros transactions, re-stocking, expediting, monitoring food quality, ensuring breaks are being taken in a timely manner, etc.

  • Communicates constantly with Food & Beverage and Culinary Management to resolve Guest concerns.

  • Assist with the coordination and execution of birthday parties.

  • Identify all Out of Order equipment and pass along to Manager for repair.

  • Resolve Pack Member conflicts and pass along violations of policy to Manager.

  • Attend meetings as requested.

  • Supports the F&B Manager in executing operational guidelines. Communicates expectations to line level staff and enforces policies and procedures.


  • Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.

  • Basic knowledge of all Microsoft Office software & Micros POS system.

  • Promotes team spirit and works collaboratively to achieve team goals.

  • Focuses the sales effort around identifying and fulfilling customer's current and future needs.

  • Projects professional and polished image that inspires confidence and trust.

  • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.

  • Inspires others with enthusiasm and positive energy.

  • Experience resolving conflicts between groups with opposing perspectives, agendas, or priorities.

  • Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

  • Serve-Safe and TIPS certified a plus.

Physical Requirements:

  • Ability to lift 30 lbs., ability to stand/sit for long periods of time.

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Shift Supervisor, Waitress/Waiter