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Restaurant Supervisor

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Property Name:
Four Points by Sheraton Los Angeles Intl Airport
Job Title: 
Restaurant Supervisor
California-Los Angeles/Long Beach
Company Name: 
Los Angeles
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Bonus Pay: 

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career.

Position Restaurant Supervisor

JOB OVERVIEW Assist Restaurant Manager in all phases of restaurant operations. Responsible for complete restaurant operation in absence of manager.

REPORTS TORestaurant Manager


1.Monitor servers and busperson adherence to all service standards.

2.Supervise service of guests, being watchful of signals from guests in need of service.

3.Assist manager to establish and monitor sidework duty completion.

4.Maintain bank to Crescent standards.

5.Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.

6.Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.

7.Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.

8.Communicate daily with restaurant manager with regard to special events, house counts, etc.

9.Assist restaurant manager in conducting menu classes and taste panels.

10.Communicate both verbally and in writing to provide clear direction to staff.

11.Comply with attendance rules and be available to work on a regular basis.

12.Perform any other job related duties as assigned.

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co-workers with their job duties and be a team player. Ability to use point of sale. Ability to liftcarry weight up to 50 pounds. Ability to pushand pull carts of products weighing up to 150 pounds.


Customer Satisfaction
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills andor improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety Security
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associates supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise each associate remains, at all times, an at will associate.

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Hotel Management Companies: Crescent Hotels & Resorts A Premier Hotel Management Company