Restaurant Supervisor

Great Wolf Lodge - Grapevine

Location: US - TX - Grapevine

Jan 5, 2018
Great Wolf Lodge - Grapevine
Employer
Job Details

Duties:


  • Willingness to accept the most effective role.

  • Assigns daily tasks to Lead Servers and restaurant line level staff.

  • Adminstrative support of Food & Beverage department within front of house operations including: scheduling, payroll, monitoring reservation systems, drafting and presenting corrective action, submitting access requests, researching charge disputes, monthly inventories, and receiving merchandise.

  • Develops a mechanism of communication with fellow Superivors through various shifts to ensure the successful operation of the Restaurants.

  • Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift.

  • Interacts with Guests and Pack Members throughout the shift constantly and provides feedback to Pack Members to ensure quality service.

  • Assists with the overall operation of the restaurants including: micros transactions, re-stocking, expediting, monitoring food quality, ensuring breaks are being taken in a timely manner, etc.

  • Communicates constantly with Food & Beverage and Culinary Management to resolve Guest concerns.

  • Assist with the coordination and execution of birthday parties.

  • Identify all Out of Order equipment and pass along to Manager for repair.

  • Resolve Pack Member conflicts and pass along violations of policy to Manager.

  • Attend meetings as requested.

  • Supports the F&B Manager in executing operational guidelines. Communicates expectations to line level staff and enforces policies and procedures.






Qualifications:




  • Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.


  • Basic knowledge of all Microsoft Office software & Micros POS system.


  • Promotes team spirit and works collaboratively to achieve team goals.


  • Focuses the sales effort around identifying and fulfilling customer's current and future needs.


  • Projects professional and polished image that inspires confidence and trust.


  • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.


  • Inspires others with enthusiasm and positive energy.


  • Experience resolving conflicts between groups with opposing perspectives, agendas, or priorities.


  • Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.


  • Serve-Safe and TIPS certified a plus.



Physical Requirements:




  • Ability to lift 30 lbs., ability to stand/sit for long periods of time.



Additional Details
immediately
Yes
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Shift Supervisor, Waitress/Waiter