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Job Title:
Restaurant Server
Property:
Hilton Lexington Downtown Hotel
Location:
Lexington
Thank you for your interest in New Castle Hotels & Resorts.
Looking for the right next step in your career? Stop searching! New Castle Hotels and Resorts is now seeking a dynamic, hands-on hospitality professional - one who is focused on delivering outstanding customer service - to join our team.
   
New Castle owns and operates Marriott, Starwood & Hilton hotels as well as upscale independent hotels and resorts throughout the United States and Canada. A top 100 Management Company, we offer a variety of fulfilling career opportunities for ambitious, growth-oriented individuals.
    
New Castle is committed to open communication and teamwork. Our culture allows employees at every level to contribute and grow with us.
   
Compensation and benefits...
We offer our team members competitive pay and comprehensive benefits including:
  • Health Insurance
  • Dental Insurance
  • Life and AD & D Insurance
  • Long Term Disability Insurance
  • 401k or Group RRSP with Employer Match
  • Room Rate Discounts at NCHR Properties
  • Paid Vacation/Holiday/Sick Time
Note: Benefits may vary by hotel and position
   
Review the job description and requirements below to see if
New Castle is the place for you.
Job Description

If interested in this position, you must submit an application on our website, www.newcastlehotels.com

Position Summary: The Restaurant Server’s primary function is to provide friendly, efficient service of food and beverages requested by guests and collect payment for such items. 

Accountabilities: This role is responsible for pre-setting the restaurant, serving the meal courses, maintaining any side work stations, clearing all tables during and after each meal, and storing equipment at the end of each shift in its proper place. Must be able to courteously handle all guest requests and be available to work a flexible schedule. The Restaurant Server is responsible for making guests feel welcome, comfortable and well attended to at all time.

Job Requirements

Education & Experience:

  • At least 1 year of progressive experience food & beverage
  • ServSafe & TIPS Certificate preferred
  • High School diploma or equivalent preferred

 

Tools & Equipment:

  • Calculator, computer, telephone
  • Credit card authorization machine, cash register, touch screen monitor, printer
  • Wine opener, carpet sweeper or vacuum, hot plates, coffee and espresso machines, Juice/ Soda Machine

 

Work Environment:

  • Under variable temperature conditions
  • Under variable noise levels
  • Outdoors/Indoors
  • Around chemicals, fumes and or odor hazards

 

Physical Requirements:

  • Long hours sometimes required
  • Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
  • Ability to bend, stretch, twist or reach with your body and arms
  • Ability to work under variable temperatures and noise levels
  • Near Vision - The ability to see details at close range
  • Ability to stand for long periods of time without sitting or leaning
  • Ability to walk long distances

 

Mental Requirements:

  • Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must work well in stressful, high pressure situations
  • Ability to multi task
  • Must maintain composure and objectivity under pressure
  • Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
  • Must be able to work with and understand financial information and data, and basic arithmetic functions

 

Other Abilities, Skills, Knowledge:

  • Knowledge of F&B procedures and serving standards
  • Health Department rules and regulations
  • Liquor laws and regulations
  • Bartending skills a plus

 

Duties & Functions

Essential:

  • Approach all encounters with guests and employees in a friendly, service oriented manner
  • Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
  • Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
  • Complete all sidework and cleaning duties as described in the SOP's
  • Have full knowledge of entire menu, as well as daily specials, desserts, etc
  • Greet guests, inform of daily specials
  • Present menus to guests and answer questions about menu items, making recommendations upon request
  • Explain how various menu items are prepared, describing ingredients and cooking methods
  • Describe and recommend wines to customers
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers
  • Write guest food orders on order slips, memorize orders, and enter into computer for transmittal for kitchen staff
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
  • Prepare checks that itemize and total meal costs and sales taxes
  • Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
  • Respond to guest complaints in a timely manner
  • Keep immediate supervisor fully informed of all problems or matters requiring his or her attention
  • Participate in department meetings
  • Insure compliance with all local liquor laws, and health & sanitation regulations
  • Insure that all side work is completed before leaving property
  • Insure that all restock and cleaning is performed at close of shift
  • Be up to date on all guest services, promotions and events in the Hotel
  • Accurately complete daily cash out report

Marginal

  • Other duties as required
  • Participate in hotel and department meetings as requested
New Castle Hotels & Resorts is an Equal Opportunity Employer. M/F/V/D