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Restaurant Manager - Dickens Bar
Property Name:
Mandarin Oriental Hotel Hong Kong - The Excelsior
Date Posted:
11/16/16 3:45 AM
HK - Causeway Bay

A career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development. Our vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

Position Details

Passionate team players are invited to bring our 'Legendary Quality Service' to new heights

The Excelsior, Hong Kong invites applications for the captioned position:

Restaurant Manager - Dickens Bar

Job Description:

  • Responsible for the operations of the outlet
  • Supervising and ensuring the staff is providing courteous and efficient food and beverage service and entertainment
  • Communicate with the management on restaurant related issues on a regular basis
  • Maintain and increase customer base through organizing and executing F&B promotions
  • Develop and implement training program and conduct training sessions with all personnel
  • Aim to achieve the highest guest satisfaction by attending to guest requests and complaints; respond to guests' comments and other operational concerns in the daily log book.
  • Monitor the selling performance and selling techniques of all personnel make sure that established garnishes are used on all food and beverage items, so that a full merchandising effect is realized through color, eye appeal, and artistic appeal and artistic arrangement
  • Communicate with clients regarding the status of leads/outstanding reservations or business in a timely manner. This includes telephone communication, fax and e-mail. 

Job Requirements:

  • 5 years or above of hotel / fine dinning restaurant experience
  • 2 years relevant senior management experience 
  • Knowledge in computer Microsoft office programs - Word and Excel
  • Received international recognized formal food and wine training
  • Fluent in English and knowledge of other language is preferred 
  • Experience in wine cellar management and master wine list management is essential
  • Applicants with Asia and Europe based experiences will be preferred 

We offer competitive salary and benefits package to successful candidates. Please send your resume with expected salary to:

Director of Human Resources

The Excelsior, Hong Kong

281 Gloucester Road

Causeway Bay

Hong Kong

Fax: 2240-0797 E-mail:

Owned and managed by Mandarin Oriental Hotel Group

"We are an equal opportunity employer"

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Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D