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275DC95FB3B6AF48
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Property Name
New Haven
Job Title
Restaurant Manager - Department Head
Location
Connecticut-New Haven
City
New Haven
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
F&B - Restaurant Management, F&B - Food & Beverage

Job Description

Overview:

New Haven Hotel

New Haven

Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located in the 19th floor overlooking the Yale Campus.

Come join our award winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and fostering work environment!

Job Description:

The Restaurant Manager is directly responsible for all aspects of operations in the hotel outlets. To ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures in all areas of operations related to guest service experience for all Outlets (includes full service Restaurant, Room Services, Bar, Refreshment Centers and Morsel’s (cyber café). The position assists in banquet departments and is able to act in absence of F&B Director.

Responsibilities:

* Supervision of all outlets during operation
* Assist in overall supervision of the department as outlined in manager's job description.
* Check staff punctuality and document call off and tardiness.
* Complete environmental checklist for dining room.
* Spot check liquor pars.
* Order daily supplies, utilize birchstreet
* Ensure that pre-shift meeting conducted with service staff on a daily basis for all shifts
* Train and ensure that service personnel follow designated service scenarios
* Train, coach and counsel and effectively communicate with all Outlets staff
* Assist in Banquet department as necessary
* To monitor and critique the quality and consistency of the food product.
* Bring innovation and creative ideas and be able to plan ahead

* Ensure sanitation and health code standards are consistently achieved & monitored.
* Handle guest comments and complaints and ensure guest satisfaction.
* Completed required MOS audits
* Stay on the floor during peak hours, communicate with guests and receive feedback. Monitor associate performance and assist as needed as well as guests experience.
* Examine food preparation and beverage presentation to ensure quality standards are met.
* Maintain condition of Café & Black Gold Bar
* Administrative responsibilities: such as payroll, scheduling, ordering, daily recaps, etc.
* Monitor food waste.
* Assist in completing inventory process and ordering necessary items
* Monitor labor and payroll costs.
* Check bar controls, shot glass use, red lining, bottles totally empty.
* Must be familiar with and adhere to all liquor liability laws:
* Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Monitor and control productivity of all Outlets (includes Restaurant, Room Service, Bar, & Gift Shop). Proper scheduling according to business demands, etc.

* Assist manager in:
* Scheduling
* Forecast weekly
* Forecast monthly
* Completing weekly payroll
* Participate in interviewing new employees.
* Prepare maintenance requests and follow-up.
* Complete other assigned duties.
* Cost control
* Monitor food and liquor requisitions

Qualifications:

* Ideal candidate must have at least 3 year of experience as an F&B manager in outlets & / or banquets in a 4 diamond hotel, high school diploma or equivalent required,
* Bachelors degree preferred. SDDP participant will qualify in lieu of degree / experience. Current Safeserv management certification & TIPS certification required
* Individual must be able to work in fast pace environment and multitask.
* Experience in supervising in a labor environment is required
* Proven effective leader and ability to delegate.
* Able to train, develop and lead a team to success.
* Computer literate and detail orientated a must, basic mathematical skills and be able to create and understand financial reports.
* Must possess excellent written and verbal communication skills as well as organizational skills.
* Flexible schedule to include weekends and holidays. 

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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