Hotel / Resort Jobs | Restaurant Manager

Restaurant Manager

Hilton Washington DC National Mall

Washington, DC

Description

The Restaurant Manager is responsible for the overall operation of the Restaurant and Fresh Connect departments. Responsible to enforce all hotel policies including, but not limited to employee appearance, attendance and punctuality, service standards and completion of job duties. Responsible to hold regular department meetings and to institute promotion and incentive programs in the Restaurant/bar and Fresh Connect. This position requires the manager to be on the floor of the restaurant/bar approximately 75% of the time. The manager is to assist with guest service in any way possible.

JOB DUTIES

RESTAURANT AND FRESH CONNECT OPERATIONS

Coordinate all aspects of large groups with reservations in the restaurant/beverage.
Responsible for reservations on holidays.
Set up and monitor regular contests and promotions.
Assist with implementation of special promotions.
Conduct inspections of work areas regularly and address items that need attention.

Staff Management

Hold a pre-shift meeting with staff prior to reporting to stations.
Be prepared for each daily activity and review any variations with management and staff.
Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
Supervise the staff and handle any associate situation.
Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates.
Ensure staff is properly groomed and uniformed at all times.
Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties.
Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
Maintain close control and inventory of uniforms, supplies, and equipment.
Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure service standards are in place.
Maintain a complete and accurate set of logs.
Prepare and submit accident or injury reports when needed.
Be a team player and encourage the teamwork attitude among staff.
Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
Plan, assign and direct work of associates.
Promote open channels of communication between all hotel departments.

Training

Ensure all associates are safety conscious and trained in safe work practices.
Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
Implement proper training program and control the training of the staff to top efficiency and in accordance with Hilton DC National Mall policies.
Facilitate new hire training.
Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.

ADMINISTRATIVE

Accountable for the financial performance of the department.
Prepare and control hotel budget for the department.
Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
Holds department meetings and attends inter-departmental meetings.
Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
Route associate commendations received from guests to the person responsible for assembling the daily packet.
Notify management of any pertinent information related to shift activities.
Determine the requirements for and the follow up on special groups, VIPs, etc.
Participate in Hotel Manager on Duty Program.
Follow supervisor’s instructions and completes other duties as directed or assigned.

Requirements

Coordinate all aspects of large groups with reservations in the restaurant/beverage.
Responsible for reservations on holidays.
Set up and monitor regular contests and promotions.
Assist with implementation of special promotions.
Conduct inspections of work areas regularly and address items that need attention.

Staff Management

Hold a pre-shift meeting with staff prior to reporting to stations.
Be prepared for each daily activity and review any variations with management and staff.
Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
Supervise the staff and handle any associate situation.
Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates.
Ensure staff is properly groomed and uniformed at all times.
Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties.
Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
Maintain close control and inventory of uniforms, supplies, and equipment.
Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure service standards are in place.
Maintain a complete and accurate set of logs.
Prepare and submit accident or injury reports when needed.
Be a team player and encourage the teamwork attitude among staff.
Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
Plan, assign and direct work of associates.
Promote open channels of communication between all hotel departments.

Training

Ensure all associates are safety conscious and trained in safe work practices.
Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
Implement proper training program and control the training of the staff to top efficiency and in accordance with Hilton DC National Mall policies.
Facilitate new hire training.
Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.

ADMINISTRATIVE

Accountable for the financial performance of the department.
Prepare and control hotel budget for the department.
Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
Holds department meetings and attends inter-departmental meetings.
Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
Route associate commendations received from guests to the person responsible for assembling the daily packet.
Notify management of any pertinent information related to shift activities.
Determine the requirements for and the follow up on special groups, VIPs, etc.
Participate in Hotel Manager on Duty Program.
Follow supervisor’s instructions and completes other duties as directed or assigned.

The Hilton DC National Mall provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to daniel.poray@hiltondcnationalmall.com to let us know the nature of your request. Behaviors

Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Some college or better.
High School or better.

Licenses & Certifications

Alcohol Training
Food Handler
ServSafe

Skills

Time-Management Intermediate
Teamwork Advanced
Multi-Tasking Intermediate
Decision Making Intermediate
Customer Service Expert
Conflict Resolution Intermediate
MICROS Some Knowledge

Experience

2 year(s): Assistant Restaurant Manager experience of similar capacity of 23,000 sq. ft. meeting space and 367 rooms.

About Us

Hilton Washington DC National Mall

The Hilton Washington DC National Mall, located in the historic L’Enfant Plaza, has an unrivaled location near the National Mall, the Smithsonian Museums, the International Spy Museum, the U.S. Capitol, the Bible Museum and the White House, just to name a few. Additionally, the hotel is adjacent to the L’Enfant Plaza Metro Station, the largest Metro station in Washington DC. The hotel keeps guests connected to Greater DC, VA and MD with direct elevator access to the Metro, providing easy transit to the area’s three major international airports, and the Amtrak station with arrivals into the iconic Union Station. For entertainment, a five minute walk puts you in the heart of the new Wharf District, filled with dining and nightlife options.

Job Info

Washington, DC

Hilton Washington DC National Mall

Posted on: 01/26/2019

Position Available: immediately

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: Yes

Description

Coordinate all aspects of large groups with reservations in the restaurant/beverage.
Responsible for reservations on holidays.
Set up and monitor regular contests and promotions.
Assist with implementation of special promotions.
Conduct inspections of work areas regularly and address items that need attention.

Staff Management

Hold a pre-shift meeting with staff prior to reporting to stations.
Be prepared for each daily activity and review any variations with management and staff.
Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
Supervise the staff and handle any associate situation.
Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates.
Ensure staff is properly groomed and uniformed at all times.
Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties.
Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
Maintain close control and inventory of uniforms, supplies, and equipment.
Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure service standards are in place.
Maintain a complete and accurate set of logs.
Prepare and submit accident or injury reports when needed.
Be a team player and encourage the teamwork attitude among staff.
Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
Plan, assign and direct work of associates.
Promote open channels of communication between all hotel departments.

Training

Ensure all associates are safety conscious and trained in safe work practices.
Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
Implement proper training program and control the training of the staff to top efficiency and in accordance with Hilton DC National Mall policies.
Facilitate new hire training.
Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.

ADMINISTRATIVE

Accountable for the financial performance of the department.
Prepare and control hotel budget for the department.
Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
Holds department meetings and attends inter-departmental meetings.
Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
Route associate commendations received from guests to the person responsible for assembling the daily packet.
Notify management of any pertinent information related to shift activities.
Determine the requirements for and the follow up on special groups, VIPs, etc.
Participate in Hotel Manager on Duty Program.
Follow supervisor’s instructions and completes other duties as directed or assigned.

Requirements

Coordinate all aspects of large groups with reservations in the restaurant/beverage.
Responsible for reservations on holidays.
Set up and monitor regular contests and promotions.
Assist with implementation of special promotions.
Conduct inspections of work areas regularly and address items that need attention.

Staff Management

Hold a pre-shift meeting with staff prior to reporting to stations.
Be prepared for each daily activity and review any variations with management and staff.
Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
Supervise the staff and handle any associate situation.
Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates.
Ensure staff is properly groomed and uniformed at all times.
Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties.
Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
Maintain close control and inventory of uniforms, supplies, and equipment.
Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure service standards are in place.
Maintain a complete and accurate set of logs.
Prepare and submit accident or injury reports when needed.
Be a team player and encourage the teamwork attitude among staff.
Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
Plan, assign and direct work of associates.
Promote open channels of communication between all hotel departments.

Training

Ensure all associates are safety conscious and trained in safe work practices.
Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
Implement proper training program and control the training of the staff to top efficiency and in accordance with Hilton DC National Mall policies.
Facilitate new hire training.
Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.

ADMINISTRATIVE

Accountable for the financial performance of the department.
Prepare and control hotel budget for the department.
Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
Holds department meetings and attends inter-departmental meetings.
Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
Route associate commendations received from guests to the person responsible for assembling the daily packet.
Notify management of any pertinent information related to shift activities.
Determine the requirements for and the follow up on special groups, VIPs, etc.
Participate in Hotel Manager on Duty Program.
Follow supervisor’s instructions and completes other duties as directed or assigned.

About Us

Hilton Washington DC National Mall

Restaurant Manager

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