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747CD16861B09B75

Property Name
Crowne Plaza Hotel
Job Title 
Restaurant Manager
Location 
Michigan-Detroit
City 
Auburn Hills
Work Permit 
No
Management Position 
Yes
Other Benefits 
Very generous benefit package
The B. F. Saul Company Hospitality Group is the hospitality subsidiary of one of the largest private real estate concerns located in the Washington, DC area. Founded in 1892, the B. F. Saul Company has a proud tradition of consistent growth and financial strength. Utilizing time proven investment principles, quality operations, focused management and a true commitment to our team members, the organization has built a prosperous and positive history of success that spans over 110 years.

With nineteen hotels in four different states, our portfolio offers exciting and rewarding career paths in all areas of the hospitality industry.

Our long-term success and stability is centered around our collective focus on our division-wide service excellence pledge, known as "Our Big 3." Our Big 3 is very simple:
  1. Happy, professional team members who demonstrate aggressive friendliness.
  2. A clean, crisp, safe property where everything works.
  3. Guests and team members receive all that they expect... plus a little bit more.
Serving as the cultural anchor of our hotel community, Our Big 3 is symbolized across our division by our mascot, OB3. OB3 gets introduced to all new team members and shows up at all hotel events and celebrations to remind our team members why we're all there and help us stay excited and focused.

One of our most recent initiatives is "Our Big Green" which is our division-wide program for "going green" and implementing environmentally sustainable practices into our hotel operations.

We invite you to visit any of our individual hotel websites to learn more about each property and begin to see for yourself why over 1,000 team members from all over the world have chosen to work in our nineteen B. F. Saul Company hotels.

Job Details

This position is responsible for ensuring the restaurant, lounge, room service and banquets operate effectively on the dinner/evening shift, including adherence to all health regulations. Uses leadership skills to drive revenue, maximize profit and ensure quality. Manages assigned staff/departments to ensure achievement of overall financial results, guest satisfaction and positive associate relations.



Responsibilities:



  1. Effective Operation of Restaurant/Outlets: Leads the staff to restaurant and all outlets operate efficiently and business goals are achieved. Attends appropriate meetings and communicates effectively with all responsible staff to ensure guest and associate needs are met.

  2. Guest Service: Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner. Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards.

  3. People Management and Development: Responsible for interviewing, hiring, coaching, and development of all associates. Evaluates staff performance and takes appropriate corrective action as needed to hold associates accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing associates. Responsible for training all associates and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Ensures all company, brand, and department specific training requirements are met.

  4. Financial Expectations: Accountable for achieving business revenue goals by developing and implementing service programs. Responsible for building and maintaining client relationships to drive repeat business/customer referrals. Uses expertise to develop and implement changes to restaurant/outlets based on sales and guest comments. Responsible for operating within a set budget and managing of expenses to achieve and maximize profit expectations. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Manages and maintains company assets to stay within budget guidelines.

  5. Safety/Risk Management: Conducts routine inspections of restaurant/outlets to maintain quality food and beverage standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.

  6. Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

 

Job Requirements

REQUIRED SKILLS AND EXPERIENCE


Education: College degree or equivalent experience required. Serve Safe, TIPS or CARE beverage service certification or the ability to obtain certification is required.

Experience/Knowledge/Skills/Abilities: Three+ years of progressive restaurant or food and beverage experience required, with a minimum of one year supervisory/management experience. Must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with associates and guests. Must be able to manage multiple priorities in a fast-paced environment.

Physical: Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift. Ability to lift, transport, and connect a keg weighing up to 150 pounds an occasional basis with assistance. Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and moving throughout the shift.

PREFERRED SKILLS AND EXPERIENCE


Experience/Knowledge/Skills/Abilities: Prefer 2+ years of supervisory/management experience in a venue of similar brand, volume and reputation for focus on guest satisfaction.

EEO AA M/F/Vet/Disabled

PI95917738