Restaurant Manager

Fairmont The Norfolk

Location: KE - Nairobi

17/11/16 17:30
Employer
Job Details
Restaurant Manager
At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. As Outlet Manager, your leadership and passion for guest service will drive outstanding operating results – and ensure your Outlet is both a preferred dining destination and workplace.

Hotel Overview: Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be Nairobi's finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Summary of Responsibilities:
Reporting to the Assistant F&B Manager, responsibilities and essential job functions include but are not limited to the following:

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Consistently offer professional, friendly and engaging service

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Lead and manage the F&B Outlet team in all aspects of the department and ensure service standards are followed

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Handle guest concerns and react quickly and professionally

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To assist in the recruitment and training of F&B Colleagues

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Balance operational, administrative and Colleague needs

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Conduct regularly scheduled departmental meetings

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Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions

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Have full knowledge of all Outlet menus

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Manage the departmental budget

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Follow outlet policies, procedures and service standards

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Follow all safety and sanitation policies when handling food and beverage

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Other duties as assigned

Qualifications:

* Previous Food and Beverage leadership experience required

* Previous Point of Sale System experience required

* Computer literate in Microsoft Window applications required

* University/College degree in a related discipline preferred

* Excellent communication and organizational skills

* Strong interpersonal and problem solving abilities

* Highly responsible & reliable

* Ability to work well under pressure in a fast paced environment

* Ability to work cohesively as part of a team

* Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be a Kenyan Citizen