Restaurant Manager
Property Name:
Wyndham Boston Beacon Hill
Job Title 
Restaurant Manager
Location: 
Massachusetts-Boston
Company Name: 
Wyndham Hotel Group
City: 
Boston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

The Wyndham Boston - Beacon Hill residential streets are reminiscent of London, and streets such as stately Louisburg Square indeed capture the grandeur that was intended. Charles Street, Beacon Hill’s charming commercial thoroughfare, is Boston’s most enchanting spot for browsing boutiques, haggling over antiques, or sipping a steaming cappuccino at one of the European-styled cafes. Boston Common, the country’s oldest park, lies on its south end. Wander freely across this stately town green, crisscrossed with walking paths and dotted with monuments; tour the State House with its gold dome towers; wander amid the exhibits at the Museum of Afro-American History; or see the impressive tomes at the Boston Athenaeum. Or just spend an afternoon marveling at the elegant row houses or strolling along the Charles River Esplanade. 

The Boston - Beacon Hill Hotel has great views of the Charles River and the State House, this 304 room hotel offers a full-service restaurant and lounge, 5,678-sq foot of meeting space and an outdoor pool. Our employees enjoy a free meal when working, and discounted hotel rooms throughout the company.  We are a couple of blocks away from public transportation.

 

The Restaurant Manager is responsible for coordinating and managing all aspects of a F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels.  He/she is expected to assist with daily service, ensure high quality & timely service, reduce associate turnover, and meet budgeted productivity.


Duties & Job Functions:

• Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.

• Oversee all aspects of the daily operation of the outlet.

• Maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

• Manage outlet associates.

• Respond to guest complaints in a timely manner.

• Partner with the Director of F&B and keep them informed of issues as they arise.

• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.

• Coordinate and monitor all phases of Loss Prevention in the outlet.

• Prepare and submit required reports in a timely manner.

• Monitor quality of service in the F&B outlet.

• Assist in menu planning and preparation.

• Ensure compliance with all local liquor laws, and health and sanitation regulations.

• Ensure compliance with SOP’s and procedures in all outlets.

• Be visible on the floor and assist staff as needed during each meal period.

• Write and deliver associate performance reviews in accordance with Wyndham standards.

• Ensure the training of associates on SOP’s and technical job tasks.

• Be involved in and/or conduct departmental and hotel training.

• Manage the interviewing of candidates for front-of-house F&B positions and follow standards for hiring approvals.

• Complete tip reporting.

• Understand, implement and monitor corporate promotions in outlet (if applicable).

• Ensure overall guest satisfaction.

Complexity:

a) Level of decision making authority (nature and scope of decision-making, extent to which independent action is taken)

   • Empowered to make significant decisions regarding interviewing, hiring,    disciplinary action, coaching, handling associate complaints,  scheduling, budgetary concerns, and other significant areas of responsibility.

b) Level of autonomy

   • Ability to deviate from established procedures and make department specific decisions.

   • Exercise a significant degree of independent judgment

c) The impact of his/her decision on the organization

   • Work directly impact general business operations

d) What, if any, are the supervisory responsibilities? Including titles that report into the position, approximate number of direct and indirect reports.

  • May have multiple direct reports including managers, on the line supervisors, and hourly positions.

 

Education & Experience:

• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.

• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.


General Requirements:

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Attend all hotel required meetings and trainings.

• Participate in M.O.D. coverage as required.

• Maintain regular attendance in compliance with Wyndham Hotel Group Management Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing nametags.

• Comply with Wyndham Hotel Group Management Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to maintain confidentiality of information.

• Perform other duties as requested by management.

 

Wyndham Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
We require consent to pre-employment background check for all positions.

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