Description
We are currently accepting applications for the position of Restaurant Manager within The Pointe Restaurant Leadership Team at the Wickaninnish Inn.
Duties Include:
- Be true to the mission statements of the Inn. Constantly ensure that the “5 C” standards of Relais & Chateaux, the AAA standards and Wickaninnish service philosophies are followed.
- Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectation for all Wickaninnish Staff and Managers.
- Lead by example and be a pro-active member of the Wickaninnish Inn Leadership Team.
- Must be responsible and accountable for the actions of the Food & Beverage Service team members. Work as a “hands on manager” leading the team as they strive to meet or exceed guest expectations.
- Be the contact person for all guests who may be requiring immediate assistance from the manager of the Pointe Restaurant, and/or follow up with guest concerns as necessary.
- Participate in all Human Resources functions within the Food & Beverage Service department.
- Responsible to create a positive atmosphere for learning and development for the Food & Beverage Service team members.
- Participate in the creation, implement, monitor and continually improve systems designed to organize and control the efficient flow of guests, staff, food & other supplies through the Pointe Restaurant, On the Rocks Lounge, Driftwood Lounge, Room Service, Catering/Banquets and special community events.
- Participate in the creation and achievement of the annual budget for the Pointe Restaurant, On the Rocks Lounge, Driftwood Lounge, and Room Service.
- Be responsible for the overall cleanliness and physical condition of The Pointe Restaurant, On the Rocks Lounge, Driftwood Lounge, Room Service, and all departmental storage areas.
- Complete all assigned administrative responsibilities required to maintain the smooth operation of the Food & Beverage Service department.
- Keep all Inn guests and staff safe and free from harm.
- Be familiar with the Position Descriptions & responsibilities of the Director of Food & Beverage, and in their absence, be responsible for their duties as assigned.
Requirements
The successful candidate must possess the following:
- Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectation for all Wickaninnish staff and managers.
- Must possess the ability and desire to lead a world-class Food & Beverage Service team.
- Excellent Human Resources skills are required.
- Minimum 3-5 years’ management or supervisory experience in a high-end, full service luxury food service facility or fine dining restaurant.
- Excellent interpersonal, verbal and written communication skills are needed.
- Excellent organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary.
- Experience with standard operating financial statements, scheduling and effective cost management and budgeting.
- Experience with Squirrel, and Open table are required. Working knowledge of Filemaker Pro, Epitome, Maestro, Word, Publisher, Excel, Optimum Control would be an asset.
- Ability to pass The Pointe Restaurant Wine Exam. Sommelier certification an asset.
- Must enjoy shift work and be able to work days, evenings, weekends and holidays.
- Must have current Food Safe and Serving It Right certificates licensee (less than 5 years old).
- Ability to make a commitment of 3 years to the position.
To apply for this career opportunity, please send your resume with letter of intent to jobs@wickinn.com
By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.
About Us
Here is what's needed
Are you the type of person who holds doors open for strangers at the mall? Do you see a couple taking pictures of each other in front of a beautiful vista and offer to take a picture of them together?
If you are, we want you! We invite you to apply for the opportunity to enhance your skills or learn new ones from a renowned and respected hospitality leader. Applications should include a cover letter indicating the position you are applying for along with a current resume. Please include in your cover letter the length/term of employment you are seeking, if you have housing options in the Tofino / Ucluelet area, when you would be available for an interview and when you would be able to begin employment.
Please read the following information to better familiarize yourself with the Wickaninnish Inn. Our current employment opportunities are listed at the end of this section.
What is in it for you?
As a small family run property focused exclusively on being the best of the best, we provide many opportunities to take on accelerated responsibility and learn a variety of skills across a number of departments. We seek talented, motivated individuals who demonstrate a passion for service excellence and who want to work in an environment that provides growth and development opportunities. We are committed to those who are committed to us and believe strongly in allowing individuals the opportunity to discover and develop their skills to the fullest extent possible.
Whether you are considering the hospitality industry as a career, desire an opportunity to learn lifelong skills that transcend all work environments or want to hone your existing talents to the highest level possible the Wickaninnish Inn provides these opportunities and much more.
We are fortunate to be a year round resort and although we are somewhat quieter in the winter, we do provide year round employment. We prefer longer-term employees as we appreciate and recognize that the quality of service they are able to provide increases proportionately with experience in their positions. If you are able to commit a year with us, we very much encourage you to apply.
How does the employment process work?
We take our candidacy selection seriously. Should you apply you can expect a preliminary phone conversation in which we would discuss general information. At the time, if we wish to pursue you as a candidate we would request a person-to-person interview.
New employees attend an Orientation Session in their first days of employment. Orientation includes a review of our Employee Handbook and Service Standards, a tour of our property and guestrooms and an opportunity to finalize all employee start-up paperwork, culminating with a familiarization lunch in The Pointe Restaurant.
All positions at the Wickaninnish Inn are subject to a 3-month introductory period. Within the 90-day introductory period employees will also attend skill sessions and service seminars. This provides employees ample time to be trained in their new position and as well, the opportunity to settle into community life in Tofino. This period also provides the Wickaninnish Inn appropriate time to evaluate the employee's performance, and gauge an employee's suitability, potential and level of commitment.
Accommodation in the Tofino / Ucluelet area
As Tofino is a busy resort destination at times housing arrangements are only available October through May. Year round, or summer only housing can be more challenging to find. We do have a limited number of Wickaninnish Inn arranged staff accommodation units. Our Staff Accommodation units offer a dormitory living style with shared bedrooms and communal living spaces. Staff Accommodation is offered on a first-come first-serve basis, and is meant to be a temporary living situation for new employees. Staff Accommodation is only available for a maximum of 4 months, thus allowing employees to become familiar with the Tofino area and obtain living accommodations on their own.
Job Info
Tofino, BC
Posted on:
Position Available: Immediately
Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.
Other: Intro Housing, benefits include: Medical, Dental, Vision
Management Position: Yes
Hiring Contact: Melody McLorie
Contact Title: Human Resources Manager
Fax: 250-725-3129
Address: PO Box 250, Osprey Lane at Chesterman Beach , Tofino, BC, V0R 2Z0, CA
Email: jobs@wickinn.com
Description
We are currently accepting applications for the position of Restaurant Manager within The Pointe Restaurant Leadership Team at the Wickaninnish Inn.
Duties Include:
- Be true to the mission statements of the Inn. Constantly ensure that the “5 C” standards of Relais & Chateaux, the AAA standards and Wickaninnish service philosophies are followed.
- Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectation for all Wickaninnish Staff and Managers.
- Lead by example and be a pro-active member of the Wickaninnish Inn Leadership Team.
- Must be responsible and accountable for the actions of the Food & Beverage Service team members. Work as a “hands on manager” leading the team as they strive to meet or exceed guest expectations.
- Be the contact person for all guests who may be requiring immediate assistance from the manager of the Pointe Restaurant, and/or follow up with guest concerns as necessary.
- Participate in all Human Resources functions within the Food & Beverage Service department.
- Responsible to create a positive atmosphere for learning and development for the Food & Beverage Service team members.
- Participate in the creation, implement, monitor and continually improve systems designed to organize and control the efficient flow of guests, staff, food & other supplies through the Pointe Restaurant, On the Rocks Lounge, Driftwood Lounge, Room Service, Catering/Banquets and special community events.
- Participate in the creation and achievement of the annual budget for the Pointe Restaurant, On the Rocks Lounge, Driftwood Lounge, and Room Service.
- Be responsible for the overall cleanliness and physical condition of The Pointe Restaurant, On the Rocks Lounge, Driftwood Lounge, Room Service, and all departmental storage areas.
- Complete all assigned administrative responsibilities required to maintain the smooth operation of the Food & Beverage Service department.
- Keep all Inn guests and staff safe and free from harm.
- Be familiar with the Position Descriptions & responsibilities of the Director of Food & Beverage, and in their absence, be responsible for their duties as assigned.
Requirements
The successful candidate must possess the following:
- Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectation for all Wickaninnish staff and managers.
- Must possess the ability and desire to lead a world-class Food & Beverage Service team.
- Excellent Human Resources skills are required.
- Minimum 3-5 years’ management or supervisory experience in a high-end, full service luxury food service facility or fine dining restaurant.
- Excellent interpersonal, verbal and written communication skills are needed.
- Excellent organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary.
- Experience with standard operating financial statements, scheduling and effective cost management and budgeting.
- Experience with Squirrel, and Open table are required. Working knowledge of Filemaker Pro, Epitome, Maestro, Word, Publisher, Excel, Optimum Control would be an asset.
- Ability to pass The Pointe Restaurant Wine Exam. Sommelier certification an asset.
- Must enjoy shift work and be able to work days, evenings, weekends and holidays.
- Must have current Food Safe and Serving It Right certificates licensee (less than 5 years old).
- Ability to make a commitment of 3 years to the position.
To apply for this career opportunity, please send your resume with letter of intent to jobs@wickinn.com
By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.
Here is what's needed
Are you the type of person who holds doors open for strangers at the mall? Do you see a couple taking pictures of each other in front of a beautiful vista and offer to take a picture of them together?
If you are, we want you! We invite you to apply for the opportunity to enhance your skills or learn new ones from a renowned and respected hospitality leader. Applications should include a cover letter indicating the position you are applying for along with a current resume. Please include in your cover letter the length/term of employment you are seeking, if you have housing options in the Tofino / Ucluelet area, when you would be available for an interview and when you would be able to begin employment.
Please read the following information to better familiarize yourself with the Wickaninnish Inn. Our current employment opportunities are listed at the end of this section.
What is in it for you?
As a small family run property focused exclusively on being the best of the best, we provide many opportunities to take on accelerated responsibility and learn a variety of skills across a number of departments. We seek talented, motivated individuals who demonstrate a passion for service excellence and who want to work in an environment that provides growth and development opportunities. We are committed to those who are committed to us and believe strongly in allowing individuals the opportunity to discover and develop their skills to the fullest extent possible.
Whether you are considering the hospitality industry as a career, desire an opportunity to learn lifelong skills that transcend all work environments or want to hone your existing talents to the highest level possible the Wickaninnish Inn provides these opportunities and much more.
We are fortunate to be a year round resort and although we are somewhat quieter in the winter, we do provide year round employment. We prefer longer-term employees as we appreciate and recognize that the quality of service they are able to provide increases proportionately with experience in their positions. If you are able to commit a year with us, we very much encourage you to apply.
How does the employment process work?
We take our candidacy selection seriously. Should you apply you can expect a preliminary phone conversation in which we would discuss general information. At the time, if we wish to pursue you as a candidate we would request a person-to-person interview.
New employees attend an Orientation Session in their first days of employment. Orientation includes a review of our Employee Handbook and Service Standards, a tour of our property and guestrooms and an opportunity to finalize all employee start-up paperwork, culminating with a familiarization lunch in The Pointe Restaurant.
All positions at the Wickaninnish Inn are subject to a 3-month introductory period. Within the 90-day introductory period employees will also attend skill sessions and service seminars. This provides employees ample time to be trained in their new position and as well, the opportunity to settle into community life in Tofino. This period also provides the Wickaninnish Inn appropriate time to evaluate the employee's performance, and gauge an employee's suitability, potential and level of commitment.
Accommodation in the Tofino / Ucluelet area
As Tofino is a busy resort destination at times housing arrangements are only available October through May. Year round, or summer only housing can be more challenging to find. We do have a limited number of Wickaninnish Inn arranged staff accommodation units. Our Staff Accommodation units offer a dormitory living style with shared bedrooms and communal living spaces. Staff Accommodation is offered on a first-come first-serve basis, and is meant to be a temporary living situation for new employees. Staff Accommodation is only available for a maximum of 4 months, thus allowing employees to become familiar with the Tofino area and obtain living accommodations on their own.
