Doubletree Pittsburgh/Monroeville Convention Center
Location: US - PA - Monroeville
Monroeville, PA, US 15146
Purpose of the Position: Administering, directing and controlling the operation of the restaurant/lounge and room service.
Essential Responsibilities: 1. Trains all associates in the restaurant how to perform their job duties to the best of their abilities. 2. Schedules, evaluates and directs all servers, room service, bus help, hostess’, and cashiers. 3. Keeps "open communication" between management and associates. 4. Provides disciplinary action when, and if, necessary. 5. Provides associates with the tools and supplies they need to perform their jobs. 6. Participates in the following: monthly department meetings weekly staff meetings weekly food and beverage meetings monthly food and supplies inventory.
- Takes immediate action on problems that are encountered in the restaurant. 8. Directs and controls all activity in restaurant, bar, and banquet depts. 9. Responsible for the care, handling and storage of all restaurant equipment. 10. Maintains a high level of service quality and insures customer satisfaction throughout Food and Beverage areas. 11. Asks for assistance from other managers when needed. 12. Assist in advising of daily problems, needs and utilizes all available resources to maximize profits, develop quality service and reduce costs. 13. Assists in ensuring all paperwork needed by Accounting and other departments for the correct assessment of monies spent daily and product control be finished correctly and turn in (menu tabs, customer counts, drop envelopes, taste panels, daily payroll, schedules, opening/closing reports.) 14. Assists in accountability for achieving cost goals in the area of sales, labor and expenses. 15. Interview and hire new personnel when needed. 16. Completes personnel paperwork, all restaurant reviews, hires, job transfers, warning notices, counseling sessions and terminations. Gives to the Director of Human Resources to review and approve. 17. Evaluates staff performance on a ninety (90) day and annual basis. 18. Conducts self to reflect the high standards of professionalism within the Prospera Hospitality organization and the Hotel. 19. Reads, learns, understands and refers to the Standard Operating Procedures. 20. Reports substandard (unsafe) conditions to supervisors. 21. Utilizes protective equipment. 22. Knows department fire prevention and emergency procedures. 23. Adheres to and enforces all company policies and procedures. 24. Attends company orientation. 25. Provides for a safe work environment by following all safety and security procedures and rules.
Non-Essential Responsibilities: 1. Assists other department managers as needed. 2. Participates in the property's Hospitality Committee.
To Do This Kind of Work You Must Be Able To: 1. Talk with different kinds of people to give information, answer questions and provide the service required. 2. Understand and operate POS system (or register.) 3. Use arithmetic to calculate sales, expense and profit of departments. 4. Carry out specific verbal and written instructions. 5. Stand, walk and sit for varying lengths of time. 6. Operate a calculator. 7. Move fingers, hands and arms easily to type on a POS keyboard/screen, answer and use the telephone and handle money.