Restaurant Manager

Filini Restaurant- Radisson Blu Aqua Hotel

Location: US - IL - Chicago

Sep 27, 2017
Radisson Blu Aqua Hotel Chicago
Employer
Job Details
ESSENTIAL DUTIES AND RESPONSIBILITIES:



Participates in the development and implementation for of business strategies for the restaurant which are aligned with Radisson Blu's overall mission, vision values and strategies


* Develops and implements strategies for department
* Monitors status regularly and adjusts strategies as appropriate
* Develops and implements strategies for the assigned Food & Beverage outlets that support achievement of the hotel's goals

Develops and implements strategies to achieve revenue and profit goal


* Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis
* Develops and implements special promotions and employee incentives
* Provides employees with current up-to-date information on menu offerings
* Increases sales by coaching employees on effective sales techniques
* Maximizes productivity by using forecasting techniques to adjust scheduling

Manages the operation of assigned restaurant or outlet


* Coordinates the set-up of restaurant or outlet areas in accordance with Carlson Hotels standards
* Confirms daily specials and new menu additions with Executive Chef
* Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
* Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel's standards at all times
* Leads staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
* Assists in quarterly inventories

Develops and implements strategies and practices which support employee engagement


* Recruits and selects qualified candidates
* Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
* Communicates performance expectations and provides employees with on-going feedback
* Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations


* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
* Performs other duties required to provide the service brand behavior and genuine hospitality

Meet or exceed sales goals provided by Restaurant General Manager or Assistant General Manager


* Oversee and lead breakfast operation
* Maintain a log of sales activities
* Track generated revenue
* Develop processes to optimize sales process
* Maximize opportunities to maximize revenue
* Provide monthly analysis for year over year comparison and explanation of result


REQUIREMENTS:




* Minimum two - three years restaurant management experience
* High school diploma required, bachelor's degree preferred
* Excellent oral and written communication skills
* Able to collaborate effectively with other hotel employees and managers to ensure teamwork
* Able to resolve conflicts guests, supervisor and employee
* Knowledge of local, state and federal liquor laws and regulations
* Strong floor presence with focus and energy
* Ability to multitask and work well under pressure
* Basic computer skills in Microsoft Office Suite


PHYSICAL DEMANDS




* Long hours are sometimes required, ability to work flexible schedule
* Ability to stand for long periods of time
* Ability to lift 25 pounds on a regular basis and push or pull up to 75 pounds
* Good manual dexterity for the use of common office equipment


OTHER INFORMATION



We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
Minimum two - three years restaurant management experience
High school diploma required, bachelor's degree preferred
Excellent oral and written communication skills
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Able to resolve conflicts guests, supervisor and employee
Knowledge of local, state and federal liquor laws and regulations
Additional Details
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Hotel/Resort
Restaurant Manager - Assistant