The hostess handles incoming calls to the restaurant and schedules reservations. The ideal hostess has a pleasant and helpful phone manner when handling calls to the restaurant. A good customer experience begins with this first contact with the hostess. The hostess manages the reservation list and works in conjunction with the restaurant staff to ensure that customer's needs are met and that a table is waiting when they arrive for their meal reservation.
The hostess brings customers to their table and provides them with a menu. Hostesses might also take a drink order during seating before the waitstaff takes the customers' food order. The hostess is often called upon to assist the waitstaff when a restaurant is very busy. The ability to perform multiple duties when asked is essential for a hostess.