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3B214F3D75BC9DAC
Restaurant Greeter/ Hosthelp for Mac 24/7 (PartTime)
Property Name
Hilton Waikiki Beach
Job Title
Restaurant Greeter/ Hosthelp for Mac 24/7 (PartTime)
City
Honolulu
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Front Desk, Valet, Bellperson

Stanford's Corporate Culture


Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.

Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.

Job Description


Hilton Waikiki Beach Hotel is seeking someone with previous hospitality experience specifically in the Food and Beverage department.
Flexible working schedule able to work weekends, evenings & holidays.

BENEFITS:

  • MEDICAL/ DENTAL/ VISION/ PHARM - competitve rates with LOW co-pay for up to Family and Domestic Partner coverage
  • SUPPLEMENTAL INSURANCE - Accidental/ Critical Illness
  • 401K - Company match through well known provider
  • LIFE INSURANCE - coverage for Full Time benefit eligible Team Members
  • HILTON TRAVEL - Room discount program
  • VACATION & PERSONAL HOLIDAY - Use this beneift at the time of request. Also included is Personal Holiday "Floating" for your off Holiday schedule

Purpose: To create 100% Guest Satisfaction by greeting restaurant guests and seating them promptly
Constituents: * Guests
* Team Members
Indicators of Success:
* Customer satisfaction & loyalty goals (Complaints per Thousand, Comment Cards, annual quality review)
Areas of Responsibility:
Creates 100% guest satisfaction by providing "Can Do" attitude and genuine hospitality and by exceeding guest expectations
* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
* Performs other duties as required to provide "Can Do" attitude and genuine hospitality

Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats
* Presents menus, suggests cocktails and/or daily specials
* Exhibits knowledge of all items on the menu and wine list
* Possesses a valid liquor card at all times
* Demonstrates knowledge of hotel, in-house facilities and local information to respond to customer questions
* Processes customer restaurant bills promptly and accurately
* Checks the overall condition of the dining room, insuring its readiness for customers

Success Factors: Focus On the Customer… Seek to understand the guest and internal customer and meet the needs of both the customer and the company.

Foster Teamwork…Work well in a team environment and motivate teams to sustain exceptional levels of performance.

Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.

Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.

Communicate Effectively… Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.

Key Skills and Requirements:
Technical Service Skills... Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)

Point of Sale… Skilled in utilization of point of sale systems and/or other back-of the house systems.

Upselling… Know the available products and services and suggest alternatives.

Flexible work schedule from AM to PM & Graveyard
Friendly to all guests and employees
Punctual

Saturday and Sunday Shifts Required.

Job Requirements


Skills Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Licenses & Certifications

Required

HI Liquor License

HI TB Clearance