Restaurant Food Server, Waiter, Waitress

Courtyard by Marriott Fort Lauderdale Beach

Location: US - FL - Fort Lauderdale


11/15/16 10:45 AM
Employer
Job Details

Responsible for serving food and/or beverages to guests in a timely, friendly and efficient manner therefore delivering outstanding guest service. Essential hospitality standards must be used at all times:  speak first, smile, eye contact, and engage in polite conversation (when time permits).

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

  • Greet and serve guests as they approach.
  • Serve food and drinks to guests.
  • Handle cash and credit transactions.
  • Clean bar and table surfaces and empty trash cans as necessary.
  • Fill and clean ice bins.
  • Notify a manager if a guest is becoming intoxicated or rude to other guests.
  • Follow uniform and grooming specifications.
  • Communicate with team mates and management.
  • Unpack deliveries and stock bar. Change beer kegs.
  • Memorize current menu items and price. Be familiar with the wine list and vintages.
  • Have knowledge of food quality standards.
  • Have knowledge of food and wine presentation. Maintain the hotels standards of service etiquette.
  • Set up scheduled coffee service each morning by 6:00am.
  • Be familiar with ticketing and cash handling. Insure that an order is reviewed at the time the ticket is put into the kitchen and that the correct amount of silver, napkins, condiments, and vases are properly prepared.
  • Insure that orders are checked for presentation and completeness, and then delivered.
  • Insure that wine if ordered is verified with guest, corked and offered for the guests approval.
  • Insure that guest check is presented for signature; guest is thanked by name.
  • Clean spills, broken glass and debris promptly after incidents.
  • Good working knowledge of accepted standards of sanitation.
  • knowledge of liquor brands, beer, wine, champagne, and non-alcoholic beverages, and designated glassware, preparation methods and garnishments.
  • Ability to read, write, speak and understand the English language in order to communicate with guests other team members.
  • Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 20 lbs. on continuous schedule.
  • Ability to stand and to work continuously in confined spaces.
  • Ability to perform duties within extreme temperature ranges.
  • Ability to add, subtract, multiply and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Ability to read and write correspondence. Ability to effectively present information and respond to questions from managers, clients, and customers.
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, schedule or recipe form.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Good working knowledge of accepted standards of sanitation.
  • knowledge of liquor brands, beer, wine, champagne, and non-alcoholic beverages, and designated glassware, preparation methods and garnishments.
  • Ability to read, write, speak and understand the English language in order to communicate with guests other team members.
  • Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 20 lbs. on continuous schedule.
  • Ability to stand and to work continuously in confined spaces.
  • Ability to perform duties within extreme temperature ranges.
  • Ability to add, subtract, multiply and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Ability to read and write correspondence. Ability to effectively present information and respond to questions from managers, clients, and customers.
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, schedule or recipe form.

OTHER DUTIES

Assimilate into Fillmore Hospitality culture through understanding, supporting and participating. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Fillmore Hospitality from time to time, is essential to the successful performance of this position.

SUPPORTIVE FUNCTIONS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Performs any general cleaning tasks using standard hotel cleaning products as assigned by supervisor.
  • Keep floors dry and clean to avoid slip/fall accidents.
  • Performs other duties as requested, such as moving supplies and equipment, cleaning up unexpected spills.

QUALIFICATION STANDARDS

EDUCATION

  • Any combination of education, training or experience that provides the required knowledge, skills and abilities.
  • High School diploma or general education degree (GED); or six month to one year related experience and/or training; or equivalent combination of education and experience. 

EXPERIENCE

One or more years Food Service experience preferred. Prior hotel and restaurant experience preferred. 

LICENSES OR CERTIFICATES

  • Food Service Sanitation Certification or equivalent may be required by the state before the 1st day of work is started. 

GROOMING

All team members must maintain a neat, clean, professional and well-groomed appearance (specific standards available).

SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:

  • Safety shoes (slip resistant)
  • Use of gloves/mitts (latex, vinyl, plastic, fabric. metal)

Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

NOTICE:

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with Fillmore Hospitality rules and regulations for the safe and efficient operation of hotel facilities. 

Local candidates only

* We participate in E-Verify.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with the information from each new employee's Form I-9 to confirm work authorization.

(ref. 13780)
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Additional Details
 
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Waitress/Waiter