Restaurant Food Runner
Property Name:
Wyndham Grand Clearwater Beach Resort & Spa
Job Title 
Restaurant Food Runner
Location: 
Florida-Tampa/St. Petersburg
Company Name: 
Wyndham Hotel Group
City: 
Clearwater
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence.  To learn more visit us at http://www.wyndhamworldwide.com.

 

The Wyndham Grand Clearwater Beach Resort offers 343 luxuriously appointed guest rooms with spectacular vistas, a beautiful and tranquil spa, waterfront dining and 22,000 square feet of flexible meeting space including the area's largest ballroom.  Our refined yet relaxed resort will connect guests through our highly-personalized and anticipatory service, while delivering memorable experiences that evoke the distinctive charm and spirit of Clearwater Beach.


This position is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The Food Runner must insure that all tables are kept clean and presentable with clean china, glassware, silverware and linen.

Responsibilities will include but not be limited to:

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees. 

• Keep all work areas clean and properly stocked according to the current meal period.

• Keep all tables cleaned and properly set according to property specific standards.

• Break down trays of soiled dishes and linen in the dishroom area according to established standards.

• Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests.

• Complete daily opening and closing duties and cleaning according to established side-work checklist.

• Answer the phone in an attentive, courteous and efficient manner.

• Assist fellow employees as needed throughout the shift.

• Provide service to guests in waiter’s absence as needed.

• Maintain beverage levels in glasses/cups on table at least ¾ full at all times. (coffee, tea, soda, lemonade, and water).

• Ensure overall guest satisfaction.

• Perform other duties as requested by management.

Basic Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Preferred Qualifications

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to cross-train in other hotel related areas.

• Must be able to maintain confidentiality of information.

• Must be able to show initiative, including anticipating guest or operational needs.

Physical requirements:

• Flexible and long hours sometimes required.

• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)

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