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Residence Manager
Property Name
Destination Residences Hawaii
Job Title
Residence Manager
Hawaii-All Locations
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories

Destination Resorts Hawaii, Inc. has successfully set the highest standards of value, commitment and quality, for its seven villages since 1976. Working with us is a departure from the norm. We embrace an entrepreneurial spirit and nurture an environment where our associates create better ways to do things. What you do, and the decisions you make, will have a direct impact on results. Your role will not be incidental; it will be integral to the success of our business. Destination Resorts Hawaii, Inc. fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Destination Hotels & Resorts. Our associates are proud to work here!

Job Description

Job OverviewThis position is responsible for overall management of all vacation rental units. S/he shall maintain positive owner relations and guest satisfaction while balancing the need to achieve optimum financial results. S/he will be responsible to provide leadership and guidance to the housekeeping and maintenance teams in the areas of training, scheduling and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Destination Hotels.Essential Functions
  • Be the expert and knowledgeable of all rental units to serve as the primary point of contact and advocate for each owner to effectively manage and ensure all services are provided and owner satisfaction is achieved
  • Ensure financial accuracy of all home-owner statements
  • Complete evaluations and record findings on a weekly/monthly/annual basis on each rental unit and communicate results to owners on a regular basis to ensure the expectations meet and/or exceed the rental management agreement
  • Serve as the liaison to coordinate and resolve any necessary unit upgrades or maintenance issues with homeowners, contractors and staff
  • Lead and maintain the process of developing rental agreements that result in achieving owner investment objectives and profitability for all key stakeholders
  • Work in partnership and collaborate with housekeeping and maintenance to achieve operations efficiency and successful results for guest and owner satisfaction
  • Instills a calm, organized approach when interacting in stressful situations
  • Approach internal and external guest opportunities with a sense of care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
  • Recruit, hire, train and successfully manage the talent of all new and existing team members

Job Requirements

  • High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
  • Two or four year degree from accredited college or university or equivalent experience in resort-orientated property management or hospitality industry required
  • Certified Manager of Community Associations preferred
  • Active Real Estate Sales License preferred
  • Minimum of two years supervisory experience in a high volume setting preferred
  • Previous hospitality experience in a Four Diamond quality organization preferred
  • Previous experience with Windows, Office, and property management systems highly desirable
  • Must be able to understand, speak, read, and write in the basic English language
  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
  • Demonstrate ability to compute basic arithmetic
  • Must be available to work, varied shifts and flexible schedules