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Reservations Supervisor
Property Name
Resort at Squaw Creek
Job Title
Reservations Supervisor
Company Name
Olympic Valley
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Rooms - Reservations, MIS/Systems, Marketing/PR

The Resort at Squaw Creek, a AAA Four-Diamond resort, is ideally situated at the base of Squaw Valley USA, home of the 1960 Winter Olympics. The Resort at Squaw Creek instills in all of its employees the belief that we are a proud team dedicated to a quality experience for our guests, owners and associates. All members of the Resort at Squaw Creek Team are empowered to provide a quality guest service and an exceptional associate experience.

For all associates, the Resort offers ski pass discounts, free golf play, amenity discounts, national hotel discounts, the diversity of working with people from all over the world, and the ability to work and live in a community of the luxurious mountains of Lake Tahoe where the activities are endless all year round.

Job Description

Job OverviewSupervise, train, schedule and evaluate Reservation Agents, ensuring that all procedures are performed to the hotel's standards. Assist where necessary to ensure optimum service to guests, visitors and other departments.Essential Functions
  • Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction
  • Be familiar with all services and features and local activities to respond to guest inquiries accurately
  • Resolve guest complaints, ensuring guest satisfaction
  • Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals
  • Ensure that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands
  • Document any late or absent employees; maintain accurate and current employee records
  • Schedule and assign staff breaks
  • Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.)
  • Ensure staff's knowledge of hotel services, features and amenities
  • Prepare and communicate assignments to the staff. Assign additional tasks as they arise
  • Respond to incoming calls

Job Requirements

  • 1 year experience as a Reservations Agent, preferably at a 4 star hotel
  • Excellent customer service focus and communication skills Proficient in Microsoft Office products such as Word, Excel and Publisher
  • Exceptional organizational skills
  • Ability to input and access information in the property management system
  • Fluency in English both verbal and non-verbal