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24DC616DEF347B1D
Reservations Sales Agent - FT
Property Name
Destination Residences Hawaii
Job Title
Reservations Sales Agent - FT
Location
Hawaii-All Locations
City
Maui
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Reservations, Sales & Marketing

Destination Residences Hawaii has successfully set the highest standards of value, commitment and quality, for its seven villages since 1976. Working with us is a departure from the norm. We embrace an entrepreneurial spirit and nurture an environment where our associates create better ways to do things. What you do, and the decisions you make, will have a direct impact on results. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Destination Hotels fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. Individuality is fostered in our associates and the products we represent. As a member of the DRH 'ohana,’ your unique contributions will provide lasting memories to our guests.

Job Description


Job OverviewYou will be an integral member of the team that creates distinctively different and authentic experiences for our guests.  You will warmly and enthusiastically assist guests with reservations, inquiries and cancellations, and quoting available rates to maximize room revenue.  You must be engaging and able to answer questions and provide information.Essential Functions
  • Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient manner
    Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
  • Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit
  • Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.  Up sell rooms when possible.
  • Collaborate with the Sales Department concerning group bookings.
  • Act as the initial guide for the guest and their experience
  • Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
  • Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency

Job Requirements


  • Flexibility.   This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
  • Experience.   Previous experience passionately providing service to others.   Excellent phone skills needed.  
  • People Person.   The best part of serving others is creating experiences for them that go beyond the expected.
  • Great communicator.   Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
  • A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
Preferred:  Bilingual, fluent in Japanese