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Property Name
Eau Palm Beach Resort & Spa
Job Title
Reservations Sales Agent
Florida-West Palm Beach
Palm Beach
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Position Categories
Sales & Marketing, Reservations, Administration
Reservations Sales Agent
Eau Palm Beach Resort & Spa is situated on a private beach on seven acres of oceanfront and lush tropical gardens, welcoming guests with breathtaking ocean views immediately upon arrival. Spacious guest rooms offer private balconies with ocean, pool and garden views. Extensive recreational opportunities include the luxurious 42,000 square foot Eau Spa, three Har-tru tennis courts and an expansive fitness center with daily group fitness programs.

With over 30,000 square feet of meeting and event space, Eau Palm Beach Resort & Spa accommodates groups from 10 to 1,000 people and offers a wide variety of indoor and outdoor venues for private events. Eau Palm Beach is a 2016 recipient of the Forbes Five-Star and AAA Five-Diamond rating.

Job Details

Curiosity Wanted! We are a Five-Star, Five Diamond property who loves to stand out. We choose our employees like we choose our friends because we like their personalities. We believe the world of luxury travel should always be about the best experiences. You'll remember us for our sense of fun. We just noticed your great smile, the way you like to take care of people and your passion for brilliant service and We've got to admit we're a little bit curious... We hope you are a little bit curious about us too.

The Reservations Sales Agent will be responsible for effective coordination of booking room reservations, while ensuring quality and service standards are upheld at all times. Additionally, the Reservations Agent is responsible for maximizing the hotel’s revenue by working as part of the Reservations team and focusing on booking transient room revenue as well as maintaining high reservations conversion rates and decreasing call abandonment. Maintain complete knowledge of: all hotel features and services, all room types, rates, special packages and promotions, daily arrivals/departures/room availability, scheduled in-house group activities.

Job Requirements

*Minimum of 2 years customer service experience, luxury environment preferred.

*Minimum of 2 years’ experience working in a high-volume call center.

*High aptitude for Microsoft Office.

*Effective conflict and problem resolution skills.

*Previous phone experience is required.

*Previous sales experience is required.