Reservations Manager

Fairmont Yangcheng Lake

Location: CN - Kunshan

18/11/16 17:30
Job Details
Reservations Manager

At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Reservations Manager will inspire your team to be brand ambassadors, while your organization and communication will ensure that all reservations reflect our guests' preferences – and anticipate their needs.

Hotel Overview:

Nestled along the shores of the legendary Yangcheng Lake, Fairmont Yangcheng Lake is a luxury five star resort with over 80 hectares of lush parkland, recreation facilities and Yue Feng Organic Farm. The hotel features 200 guest rooms with lakeside views plus an additional 25- room VIP villa, 1,600 square meters of function space, a Willow Stream Spa and Health Club and 5 Food and Beverage Outlets, including high-end signature Chinese Restaurant.

Summary of Responsibilities:
Reporting to the Revenue Manager, responsibilities and essential job functions include but are not limited to the following:

* Consistently offer professional, friendly and engaging service

* Lead and manage all aspects of the Reservations department and ensure all service standards are followed

* Manage and coordinate all group and individual reservations

* Maintain close liaison with the Sales, Conference, and Accounting teams

* Produce daily, weekly, monthly and quarterly reports as required

* Attend pre-convention meetings and revenue management meetings as required

* Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services

* Conduct regularly scheduled departmental meeting

* Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines

* Balance operational, administrative and Colleague needs

* Assist guests regarding hotel facilities in an informative and helpful way

* Follow department policies, procedures and service standards

* Follow all safety policies

* Other duties as assigned


* Previous leadership experience in a similar role required

* Previous experience with a Property Management system required

* Computer literate in Microsoft Window applications required

* University/College degree in a related discipline preferred

* Strong interpersonal and problem solving abilities

* Highly responsible & reliable

* Ability to work well under pressure in a fast paced environment

* Ability to work cohesively as part of a team

* Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements:

Must be legally eligible to work in China.