Reservations Engagement Manager

Hyatt Regency Calgary

Location: CA - AB - Calgary

Hyatt Regency Calgary
Job Details
We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Reservation Engagement Manager will be responsible for ensuring engaging and efficient reservation operations with all guests, in order to achieve loyal returning guests and maximum room revenue to meet or exceed revenue goals. The Reservation Engagement Manager will report to the Director of Revenue and job tasks will include but not limited to the following :

Overseeing the group & transient reservation process

Manage and oversee all reservation related systems

Ability to multi-task, be detail-oriented and be able to problem solve in a caring manner with all people.

Pre-arrival ambassador for increasing loyalty and enhancing guest experience

Must have strong ability to manage rates and hotel inventory control

Work closely with the Global Contact Center

Coach and develop a reservation engagement agent

Perform revenue management functions in absence of the Director of Revenue

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

You're more than welcome.

* 2+ years Hotel Reservations Management/Front Office Management experience preferred.
* Must have previous experience with forecasting and revenue management.
* A true desire to satisfy the needs of others in a fast paced environment
* Must be proficient in general computer knowledge
* Must have extensive experience with customer service.
* Knowledge of Hyatt's reservation systems and procedures preferred

Additional Details
Applicants who do not already have legal permission to work in Canada will not be considered.
Rooms - Reservations