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468578ED8B45207E

Job Summary

Property Name
The Statler, Curio Collection by Hilton
Job Title
Reservations Coordinator
Location
Texas-Dallas/Fort Worth Metroplex
City
Dallas
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.

Reservations Coordinator

DUTIES & FUNCTIONS

Essential:


  • Approach all encounters with guests and employees in a friendly, service oriented manner.

  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working (per brand standards)

  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

  • Maintain a warm and friendly demeanor at all times.

  • Answer all incoming calls promptly, in a friendly, efficient and courteous manner.

  • Be able to answer guest inquiries about hotel services, facilities and hours of operation.

  • Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.

  • Communicate and work closely with the Sales Department concerning group bookings.

  • Continually update Central Reservations on rates and availability, maintain availability calendar and communicate all relevant information to the operations staff.

  • Maintain accurate files and reports.

  • Handle all special reservations, to include V.I.P. reservations, packages and discounts.

  • Compile and input all necessary information for the required Rooms Merchandising meetings.

  • Promptly, efficiently and accurately, book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.

  • Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.

  • Employees must, at all times, be friendly, helpful and courteous to guests, managers and all their fellow employees.

  • Complete forecasts as required by management.

  • Monitor daily sales activity and alert Guest Services Manager of sold out nights, group ceiling status, and possible problem situations.

Marginal:


  • Perform any other duties as requested by management.

  • Attend meetings as required by management.

  • Be able to perform all duties of Guest Services Agent and assist as needed at front desk.



 
Requirements
 


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