Reservations Coordinator

Coast Plaza Hotel & Conference Centre

Location: CA - AB - Calgary, Alberta

1-403-235 4548
1316 - 33rd Street N.E.

Calgary, Alberta, AB, CA T2A 6B6
Job Details

Working within the Reservations Department to insure profitability, control costs and quality standards to insure total guest satisfaction. Responsible and committed to exceeding our clients expectations when communicating to our guests via phone, or through electronic channels. Answering phone calls, emails and fax reservations in a positive and professional manor at all times.

  • Answer incoming reservation inquires, quote and book guest reservations

  • Answer inquiries and provide current and accurate information to guest

  • Coordinate group and tour reservations

  • Promote hotel sales, packages, gift cards, loyalty cards & hotel outlets

  • Operate switchboard to direct calls, provide product information to callers, and take messages as required. Answer guest email inquiries and requests

  • Balance client accounts

  • Up sell of products and services

  • Make outgoing calls to guests as required

  • Attend weekly/monthly departmental meetings

  • Complete daily/weekly reports

  • Team support

  • Previous front desk or reservations experience am asset

  • Knowledge of hotel reservation systems

  • Microsoft office literate


Additional Details
Applicants who do not already have legal permission to work in Canada will not be considered.