Reservations Analyst
Astor Crowne Plaza New Orleans
US - LA - New Orleans

HEI views our associates as our greatest resource, and we hire and develop the best. We have a culture of winning, we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving, yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial spirit are evident; initiative and results are rewarded.

Our people know they're in on the ground floor of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long - term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.

An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.

Job Description

What will I be doing?

Assists Director of Revenue Management (DORM) in determining appropriate rates and in achieving maximum occupancy levels for its properties. Maintains computer records of on-line inventories, recognizes and analyzes trends in IHG and OPERA systems, and recommends plan of action resulting in increased rental revenue. Commitment and dedication to our Service Champion culture is an expected behavior to be displayed towards our guests and team members at all times.

* Updates and maintains room type and inventory in OPERA and Inventory system as well as other IHG systems.
* Monitors and ensures rate integrity between IHG.com and other distribution channels.
* Controls and balances inventory in wholesale and on-line maintenance systems including Expedia.com in a timely manner.
* Recognizes potential for increased rental revenue and recommends or takes appropriate action to realize increased rental revenue.
* Maintains capacity and length of stay controls in all distribution channels.
* Maintains and monitors group inventory and activity.
* Reviews group cut-off dates to ensure group blocks are released and returned to inventory in a timely manner.
* Books reservations for guests and informs them of all services provided at the properties.
* Prepares daily, weekly and monthly reports and statistics relating to hotel occupancy, rates, and rental forecasts.
* Cross-trained in group coordinator duties to assist as needed. Assists front desk agents with selling, upgrading, and understanding rate quoting.
* Assists accounting department with required documents to ensure timely billings and payment of commission.
* Performs other tasks and special projects as requested by the DORM.
* This position is classified as non-exempt status.

Basic Qualifications

High School graduate or GED equivalent is required. A qualified candidate must have computer experience with proficiency in MS Word, PowerPoint and expertise in Excel required. 1 year previous experience as an analyst required. Must be flexible with schedule. Must be able to work Nights, Weekends, and Holidays.

Preferred Qualifications

4 year college degree in related field preferred. Minimum 1 to 2 years' experience in hospitality industry preferred. Previous analyst experience with IHG is highly desired. Proficiency in data base systems management preferred.

HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled