At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
The Reservation Agent will handle all incoming reservation calls with efficiency and professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions.
CORE COMPETENCIES: Communication, Phone Etiquette, Teamwork, Decision Making, Customer Service/Relations
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school graduate or equivalent. Pleasant speaking voice Bilingual preferred English/Spanish. Previous reservations and PBX experience preferred. Excellent written and verbal skills. Must be able to type accurately (30 words per minute).
Responsible for taking reservations and accurately inputting information into the reservation system. Answer inquiries of room rates, outlets and room locations. Interact with Group Rooms Coordinator on bookings. Activate “manual system” in the event of system downtime. Keep up to date with knowledge of phone system. Handle all guests’ special requests in a professional manner. Complete all necessary projects by the assigned times. Complete documents as directed and to specifications. Complete all tasks on the reservation agent checklist
Will be cross-trained and assist as needed in PBX and the Front Desk. Assist with mailings as needed.