Reservations Agent

Fairmont Yangcheng Lake

Location: CN - Kunshan

18/11/16 17:30
Employer
Job Details
Reservation Agent

At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Hotel Overview:

Nestled along the shores of the legendary Yangcheng Lake, Fairmont Yangcheng Lake is a luxury five star resort with over 80 hectares of lush parkland, recreation facilities and Yue Feng Organic Farm. The hotel features 200 guest rooms with lakeside views plus an additional 25- room VIP villa, 1,600 square meters of function space, a Willow Stream Spa and Health Club and 5 Food and Beverage Outlets, including high-end signature Chinese Restaurant.

Summary of Responsibilities:
Reporting to the Revenue Manager, responsibilities and essential job functions include but are not limited to the following:

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Consistently offer professional, friendly and engaging service

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Book and enter room reservation requests using the Property Management System

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Enter rooming lists while ensuring accuracy, as required

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Update reservations ensuring a flawless check in and check out process

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Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

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Liaise with Sales and other departments as required

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Answer telephone and email inquiries in a timely manner

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Assist guests regarding hotel facilities in an informative and helpful way

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Follow department policies, procedures and service standards

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Follow all safety policies

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Other duties as assigned

Qualifications:

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Previous customer related experience required

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Previous Property Manager System experience preferred

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Computer literate in Microsoft Window applications required

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Must be able to type 25 words per minute

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work well under pressure in a fast paced environment

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Ability to work cohesively as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

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Frequent sitting throughout shift

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Occasional kneeling, pushing, pulling, lifting, walking and standing

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Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:

Must be legally eligible to work in China.