Reservations Agent

Fairmont Nanjing

Location: CN - Nanjing

17/11/16 17:30
Employer
Job Details
Reservation Agent
At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Hotel Overview: Situated on the south bank of the Yangtze River, Nanjing is a cultural and commercial metropolis and the hotel will be part of a new residential and commercial development in the ever-expanding city. The hotel will feature 359 spacious guestrooms and suites and guests will enjoy a variety of restaurants and bars as well as a 1,800 square meter Willow Stream Spa, pool and fitness facilities, as well as 1,300 square meters of function and meeting space.

Summary of Responsibilities:
Reporting to the Reservation Supervisor, responsibilities and essential job functions include but are not limited to the following:

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Consistently offer professional, friendly and engaging service

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Book and enter room reservation requests using the Property Management System

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Enter rooming lists while ensuring accuracy, as required

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Update reservations ensuring a flawless check in and check out process

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Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

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Liaise with Sales and other departments as required

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Answer telephone and email inquiries in a timely manner

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Assist guests regarding hotel facilities in an informative and helpful way

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Follow department policies, procedures and service standards

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Follow all safety policies

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Other duties as assigned

Qualifications:

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Previous customer related experience required

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Previous Property Manager System experience preferred

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Computer literate in Microsoft Window applications required

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Must be able to type 25 words per minute

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work well under pressure in a fast paced environment

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Ability to work cohesively as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

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Frequent sitting throughout shift

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Occasional kneeling, pushing, pulling, lifting, walking and standing

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Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in China.