Reservations Agent

Hyatt Regency Indianapolis

Location: US - IN - Indianapolis

Dec 20, 2017
Employer
Job Details
Company Info

Delivering Hospitality, Creating Value, Every Customer, Every Time

Davidson Hotels & Resorts is one of the largest and most successful independent hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team!

Established in 1974, Davidson Hotels & Resorts is a leader in the hospitality industry and a rapidly growing hotel company. We offer full service hospitality management, development, acquisition, accounting, and consulting expertise for the lodging industry. Our portfolio of hotels is focused on 3 and 4 star properties such as Hilton, Embassy Suites, Doubletree, Renaissance, Marriott, Westin, Sheraton, Hyatt Regency, and impressive Independent and Select Service Hotels.

Property Info

The newly renovated Hyatt Regency Indianapolis is a luxury downtown hotel conveniently located steps from Circle Centre Mall, the Convention Center and Lucas Oil Stadium, all conveniently connected via climate controlled Skywalks. The modern amenities blend effortlessly with classic design elements, creating a modern oasis in the heart of one of the Midwest’s most exciting cities with ample activities nearby. The 21-story atrium lobby will welcome you to 499 recently renovated guest rooms, an array of dining options, and more than 35,000 square feet of function space to successfully plan and execute corporate meetings and social events of all sizes. Take in 360-degree views of the city from The Eagle’s Nest, Indianapolis’ most romantic revolving restaurant.

Position Info

The Reservations Agent takes and confirms reservations for guests. Determines space availability and control space and ensure utilization of available guestrooms. Reservation clerks are expected to:

• Check expected arrivals for three days out for any duplicate reservations.
• Communicate clearly to customers and co-workers.
• Maintain files for all definite arrivals.
• Use good judgment to decide occupancy levels.
• Assist in the billing of no-show reservations.
• Block reservations for suites to accommodate special requests.
• Coordinate group room blocks with Sales department.
• Post advance deposits to correct accounts.
• Review hotel information and availability.
• Run confirmations and mail as assigned.
• Assist Director, Revenue Management with all tentative and definite paperwork for groups.
• Assist the Front Office with pre-registration of V.I.P.’s and local Preferred accounts.

QUALIFICATIONS:
• High School graduate or G.E.D. equivalent.
• Ability to communicate effectively with the public and other Team Members.
• Prior experience preferred.
• Read, write and speak English fluently.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hotels & Resorts is a drug free workplace. Pre-employment drug test, background check, and job assessment required.
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Additional Details
immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Reservations