Reservations Agent

Valley River Inn

Location: US - OR - Eugene

Nov 29, 2017
Valley River Inn
Employer
Job Details
Company Info

Join one of the fastest growing lifestyle hospitality companies and enhance your career! Pivot Hotels & Resorts, the lifestyle and luxury division of Davidson Hotels & Resorts, operates with a deep-rooted passion for continuous innovation, exceptional service delivery, revenue generation, inspired marketing and financial responsibility. As disruptors of the status quo, we intend to spark a movement honoring our community, the adventure-minded traveler and work-hard-play-harder road warrior through distinctive design, bespoke wellness offerings, philanthropic endeavors and locally sourced, internationally influenced food and beverage. Constituted by some of the most accomplished leaders in lifestyle hospitality, Pivot Hotels & Resorts caters to today’s experience-seeking, adventurous traveler through inspiring design, thoughtful service, and one-of-a-kind experiences at each of its hotels and resorts. At Pivot Hotels & Resorts, we know that it is the people who operate our hotels that make the difference between average and exceptional performance. So we want you to join us to be the difference! More information can be found at www.pivothotels.com.

Property Info

Valley River Inn is a full-service hotel located in a stunning riverfront location in Eugene Oregon, is a historic hotel offering 257 spacious guestrooms and suites with patios or balconies offering gorgeous views of the Willamette River, the Owen Rose Garden, and our beautifully landscaped courtyards. Our team members provide our guests with stellar service to ensure they have a fulfilling and memorable stay with us, whether for business or pleasure.

Position Info

The Reservations Agent takes and confirms reservations for guests. Determines space availability and control space and ensure utilization of available guestrooms. Reservation clerks are expected to:

• Check expected arrivals for three days out for any duplicate reservations.
• Communicate clearly to customers and co-workers.
• Maintain files for all definite arrivals.
• Use good judgment to decide occupancy levels.
• Assist in the billing of no-show reservations.
• Block reservations for suites to accommodate special requests.
• Coordinate group room blocks with Sales department.
• Post advance deposits to correct accounts.
• Review hotel information and availability.
• Run confirmations and mail as assigned.
• Assist Director, Revenue Management with all tentative and definite paperwork for groups.
• Assist the Front Office with pre-registration of V.I.P.’s and local Preferred accounts.

QUALIFICATIONS:
• High School graduate or G.E.D. equivalent.
• Ability to communicate effectively with the public and other Team Members.
• Prior experience preferred.
• Read, write and speak English fluently.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hotels & Resorts is a drug free workplace. Pre-employment drug test, background check, and job assessment required.
[see description]
Additional Details
immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Reservations