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44C4FB16C9A841D2
Reservations Agent
Property Name
The Hotel Contessa
Job Title
Reservations Agent
Location
Texas-San Antonio
Company Name
City
San Antonio
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Industry
Hotel/Resort
Position Categories
Reservations
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

The Reservation Agent will handle all incoming reservation calls with efficiency and professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions.

CORE COMPETENCIES: 

  • Communication

  • Phone Etiquette

  • Teamwork

  • Decision Making

  • Customer Service/Relations

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:

  • High school graduate or equivalent.
  • Pleasant speaking voice Bilingual preferred.
  • Previous reservations experience preferred
  • Excellent written and verbal skills.
  • Must be able to type accurately (30 words per minute).
  • Must be able to work well with others

ESSENTIAL FUNCTIONS:

  • Responsible for taking reservations and accurately inputting information into the computer system.
  • Answer inquiries of room rates, outlets and room locations.
  • Activate “manual system” in the event of system downtime.
  • Keep up to date with knowledge of phone system.
  • Handle all guests’ special requests in a professional manner.
  • Complete all necessary projects by the assigned times.
  • Complete documents as directed and to specifications.
  • Must be able to work a flexible schedule including weekends and holidays

MARGINAL FUNCIONS:

  • Assist with mailings as needed.

ENVIRONMENT:

  • Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit florescent overhead lights.
  • Comfortable ventilation with little circulation of air.

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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