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24DFD432700347CC
Reservations Agent
Property Name
The Chattanoogan Hotel
Job Title
Reservations Agent
Location
Tennessee-Chattanooga
Company Name
City
Chattanooga
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Industry
Hotel/Resort
Position Categories
Reservations
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Job Description

The Reservations Agent will handle all incoming reservation calls with efficiency an professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions.

ESSENTIAL FUNCTIONS:

  • Takes reservations for individual guests rooms
  • Input reservations from CRS agent and 3rd party agents
  • Expert knowledge of hotel services and operations
  • Upsell  as appropriate to maximize hotel revenue
  • Maintain sales strategy as determined by FOM/Revenue Manager
  • Assist Group Coordinator/ Reservations Supervisor with group related work
  • Assist Restaurant and other outlets, where appropriate with reservations.
  • Log and follow up on guest issues and requests.
  •  Respects fellow workers and enforces a pleasant and supportive work environment
  •  Demonstrates exemplary external as well as internal customer service

MARGINAL FUNCTIONS:  Perform other job functions when assigned to ensure guest expectations are exceeded, such as, but not limited to, assist with PBX or front desk.

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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