Hotel / Resort Jobs | Reservations Agent (FT)

Reservations Agent (FT)

San Diego, CA

Description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

Major areas of responsibility/ management include, but are not limited to:

Answer all calls using the guest’s name and an established script.
Assist guests with voice mail and messages. Follow wake-up call procedures to make sure every request is completed on time.
Assist guests and associates with the AT&T language line service if necessary.
Process all incoming reservations received via rooming lists, mailed or in-house correspondence, housing bureau forms, or facsimiles.

Mail confirmation and literature requests or reply via facsimile and administrative message when requested.
Answer questions concerning reservations for associates of other departments, including but not limited to Sales, Conference Services, and the Executive Office.

Responsible for handling administrative duties as assigned.

QUALIFICATIONS

High School Diploma or equivalent is required
Minimum one year of working either at the front desk or reservation department for a four-star hotel
Previous Customer Service experience using multi-line telephone and reservations experience
Must be able to speak, read and write English, the primary language used in the workplace
Must have excellent verbal and written communications skills.
Good working knowledge of the hotel, its services, and facilities.
Previous experience with communications related equipment, including NEC switchboard, Opera, Microsoft Excel, radio equipment, and printer.
Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

PREFERRED

Luxury hotel experience strongly preferred
Bachelor’s Degree

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates; use of these senses will occur on a constant basis.

Requirements

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Info

San Diego, CA

Pendry San Diego

Posted on: 03/30/2018

Position Available: immediately

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Description

Live Your Passion. Add Your Magic.

Major areas of responsibility/ management include, but are not limited to:

Answer all calls using the guest’s name and an established script.
Assist guests with voice mail and messages. Follow wake-up call procedures to make sure every request is completed on time.
Assist guests and associates with the AT&T language line service if necessary.
Process all incoming reservations received via rooming lists, mailed or in-house correspondence, housing bureau forms, or facsimiles.

Mail confirmation and literature requests or reply via facsimile and administrative message when requested.
Answer questions concerning reservations for associates of other departments, including but not limited to Sales, Conference Services, and the Executive Office.

Responsible for handling administrative duties as assigned.

QUALIFICATIONS

High School Diploma or equivalent is required
Minimum one year of working either at the front desk or reservation department for a four-star hotel
Previous Customer Service experience using multi-line telephone and reservations experience
Must be able to speak, read and write English, the primary language used in the workplace
Must have excellent verbal and written communications skills.
Good working knowledge of the hotel, its services, and facilities.
Previous experience with communications related equipment, including NEC switchboard, Opera, Microsoft Excel, radio equipment, and printer.
Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

PREFERRED

Luxury hotel experience strongly preferred
Bachelor’s Degree

PHYSICAL REQUIREMENTS

Requirements

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Reservations Agent (FT)

FOR JOBSEEKERS

FOR EMPLOYERS

COMPANY INFO

FOR SEEKERS

FOR EMPLOYERS

Company Info