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279044
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Property Name:
Solon Reservations
Job Title: 
Reservation Sales Specialist- Marriott Call Center (Top Workplace)-16001QK1
Location: 
Ohio-Cleveland
Company Name: 
City: 
Solon
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Bonus Pay: 
No
Accommodation: 
No

Marriott International is a leading global lodging company with 18 brands representing more than 3700 properties in 75 countries and territories. Our associates hail from dozens of countries and speak more than 50 languages.


Whether you are a seasoned hospitality professional or just beginning to plan your career, we invite you to discover Marriott and its portfolio of brands.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


It’s a powerful feeling, to belong. It’s inspiring people to do more than they thought they could. It’s leading the way by rolling up your sleeves to accomplish a common goal. It’s taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.

The Solon Reservations, located at 31225-A Bainbridge Road, Solon, OH, 44135 is currently hiring a Reservation Sales Specialist- Marriott Call Center (Top Workplace) *ability to work from home*.

Responsibilities include:  Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=16001QK1&src=JB-10222


Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com

Connect and network online with us:
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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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