Reservation Sales Agent
Property Name:
Hotel Galvez and Spa, a Wyndham Grand Hotel
Job Title 
Reservation Sales Agent
Location: 
Texas-Galveston
Company Name: 
Wyndham Hotel Group
City: 
Galveston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
Job Title:  Reservations Sales Agent -
Location: Hotel Galvez
As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence.  To learn more visit us at http://www.wyndhamworldwide.com.
Constructed in 1911, Hotel Galvez & Spa was named after Bernardo de Galvez, the Spanish Colonial governor who first chartered the Texas Gulf Coast and for whom the city of Galveston was named.  For more than 100 years, Hotel Galvez & Spa has been pleasing guests from around the world with elegant décor, luxurious service, scenic Gulf Coast event space, and a majestic location across from the water. Old world style and grace embody every detail, with upscale modern amenities to please today's most discerning travelers. In fact, our AAA 4-Diamond property is the only historic beachfront hotel on the Texas Gulf Coast and renowned as one of the finest Galveston hotels on the beach.
Wyndham Hotel Group is searching for a Reservations Sales Agent to work at our beautiful Hotel Galvez & Spa property in Galveston, TX.  The Reservation Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Wyndham standard.

Responsibilities will include but not be limited to:
·          Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
·          Answer guest inquiries about hotel services, facilities and hours of operation.
·          Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.  Up sell rooms when possible.
·          Enter reservations into the computer according to standard operating procedures.
·          Communicate and work closely with the Sales Department concerning group bookings.
·          Maintain availability calendar and communicate all relevant information to the operations staff.
·          Maintain accurate files and reports.
·          Handle all special reservations, to include V.I.P. reservations, packages and discounts.


  • Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
  • Attend and give input on trends and opportunities to maximize revenue.
  • Complete forecasts as required by management.
  • Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.
  • Post no-show revenue daily, if required at property.
  • Process travel agent checks, if required at property.
  • Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
  • Communicate availability to wholesalers.
  • Call for occupancy at area hotels.
  • File reservations and group contracts.
  • Review Reservations logbook and Guest Request log on a daily basis.
  • Send confirmations.
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