Reservation Coordinator
Property Name:
The Mills House - A Wyndham Grand
Job Title 
Reservation Coordinator
South Carolina-South/Charleston
Company Name: 
Wyndham Hotel Group
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Experience the ultimate in southern charm at our hotel in the heart of historic Charleston. Opened in 1853, The Mills House Wyndham Grand Hotel is a unique hotel close to the Museum Mile and many historic downtown sights. We are a full service hotel with warm hospitality and friendly services.

The Reservations Coordinatoris responsible for maximizing
room revenue through management of hotel reservations, and for assisting in
managing the day-to-day activities and duties of the reservation department.

Must be available: 1pm-6pm, Tuesday-Saturday.

Position can be part-time if needed. 25-40 hours available per week.

Duties & Job Functions

·       Maximize room revenue
and occupancy by reviewing reservation activity daily.

·       Review arrivals
report and daily flash report to ensure accuracy.

·   Answer all
incoming calls promptly, in an attentive, courteous and efficient manner.

·       Input reservations
and sends confirmations.

·    Be knowledgeable on
property information (outlets, hours of operation, etc.) and ensure the staff
is trained to communicate hotel information to callers.

·    Comply with hotel
policies on billing, routing, master accounts, A/R accounts and PM accounts.

· Maintain a
professional working relationship and promote open lines of communication with
managers, associates and other departments.

·       Know the hotel’s rate
quoting standards.

·       Assist with group
reservations. Maintain and be familiar with future group blocks.

·       Monitor all V.I.P.'s,
special guests and requests.

·        Be
familiar with and follow SOP’s and procedures in the department

·   Support the training of front office associates
on SOP’s, report preparation and technical job tasks.

·      Assist
revenue, reservation, sales, and guest services staff as needed.


& Experience

At least 1 year of Front Desk or
Reservations experience preferred.

Must be proficient in Windows, Company
approved spreadsheets and word processing. Opera knowledge strongly preferred.

General Requirements

Maintain a warm and friendly demeanor
at all times.

Must be able to effectively
communicate both verbally and written, and approach all encounters with all
level of associates and guests in an attentive, friendly, courteous and Count
On Me! service oriented manner.

Must be effective at listening to,
understanding, and clarifying concerns raised by associates and guests.

Must be able to multitask and
prioritize departmental functions to meet deadlines.

Attend all hotel required meetings and

Maintain regular attendance in
compliance with Wyndham Hotel Group Management Standards, as required by
scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal
appearance and grooming, which include wearing nametags.

Comply with Wyndham Hotel Group
Management Standards and regulations to encourage safe and efficient hotel

Maximize efforts towards productivity,
identify problem areas and assist in implementing solutions.

Must be effective in handling
problems, including anticipating, preventing, identifying and solving problems
as necessary.

Must be able to understand and
evaluate complex information, data, etc. from various sources to meet
appropriate objectives.