Experience the ultimate in southern charm at our hotel in the heart of historic Charleston. Opened in 1853, The Mills House Wyndham Grand Hotel is a unique hotel close to the Museum Mile and many historic downtown sights. We are a full service hotel with warm hospitality and friendly services.
The Reservations Coordinatoris responsible for maximizing
room revenue through management of hotel reservations, and for assisting in
managing the day-to-day activities and duties of the reservation department.
Must be available: 1pm-6pm, Tuesday-Saturday.
Position can be part-time if needed. 25-40 hours available per week.
Duties & Job Functions
· Maximize room revenue
and occupancy by reviewing reservation activity daily.
· Review arrivals
report and daily flash report to ensure accuracy.
· Answer all
incoming calls promptly, in an attentive, courteous and efficient manner.
· Input reservations
and sends confirmations.
· Be knowledgeable on
property information (outlets, hours of operation, etc.) and ensure the staff
is trained to communicate hotel information to callers.
· Comply with hotel
policies on billing, routing, master accounts, A/R accounts and PM accounts.
· Maintain a
professional working relationship and promote open lines of communication with
managers, associates and other departments.
· Know the hotel’s rate
· Assist with group
reservations. Maintain and be familiar with future group blocks.
· Monitor all V.I.P.'s,
special guests and requests.
familiar with and follow SOP’s and procedures in the department
· Support the training of front office associates
on SOP’s, report preparation and technical job tasks.
revenue, reservation, sales, and guest services staff as needed.