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At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and in the Know.

Job Description

 Do you see yourself as a Reservations and Group Supervisor?
What's your passion?  Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.  This role is charged with providing timely and professional reservations services in accordance with established standards, and assisting in managing the reservations function.

Job Requirements

Requirements include a high school diploma or equivalent with 1 year reservations/front office experience including supervisory training/experience. Some college is preferred.  You may be required to work nights, weekends, and/or holidays.
* Prepare for each group’s arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed.  Correctly record group rooms and revenue in the property management system.
* Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations.  Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
* Maintain accurate filing system for groups and ensure that each group block is traced.
* Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.

  In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching RRSP plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion?  Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer we welcome all applicants . If you have a disability that requires accommodation during the recruitment process please contact Human Resources at 416-324-5858 so the proper accommodations can be arranged. If you are hired please be advised that The InterContinental Toronto Yorkville has an accommodation process in place should you require accommodation due to a disability or medical illness.   

Apply Now