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Reservation Agent

Intercontinental Hotel

Location: US - MN - Saint Paul

11/21/16 10:05 PM
InterContinental Saint Paul Riverfront
Job Details

Job Purpose:  To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.

Job Responsibilities: 

  1. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.

  2. Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for  VIPs daily; complete travel agent commissions and Priority Club updates daily

  3. Enforce hotel and company credit policies.

  4. Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.

  5. Use yield management polices to maximize revenue and occupancy.

  6. Complete the R.I.M. 2000 course offered by Holiday Inn within 90 days of hire.

  7. May perform duties of a general clerical nature within the hotel.

  8. Attend and is involved in monthly front desk meetings.

  9. Work closely with sales department to implement strategies to maximize room revenue.

  10. May fill-in on front desk.

  11. Other duties as assigned.

Job Skills:

  1. Ability to use personal judgment and specialized knowledge to give information to people.

  2. Ability to shift easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.

Job Qualifications: 


HS Diploma or equivalent





(ref. 16304)
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.