Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.
PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.
Provides warm and welcoming experience for all guests and callers contacting the hotel to
make reservations. Handles all aspects of guest reservations. Provides information about
the hotel, hotel amenities, and local area attractions. Resolves guest concerns and
provides professional service to gain high level of guest confidence and satisfaction. Enters
reservations into computer system and runs necessary reports. Seeks opportunities to
Duties & Responsibilities
Primary Responsibilities/Essential Functions:
and responding to requests. Provides information about hotel, local area attractions
and hotel amenities. Obtains necessary information and enters reservations into
the computer system. Promotes PHG Managed hotels and services.
Communicates deposit and guarantee policies as requested.
correspondence, emails or other communication. Mails confirmation and literature
requested and replies to all inquiries.
into systems to ensure pickup is accurately communicated to sales team permitting
attrition and slippage to be tracked. Runs and prepares all necessary reports as
high level of patience, tact and diplomacy to diffuse anger. Collects accurate
information and resolves conflicts. Keeps immediate supervisor promptly and fully
informed of any problems, potential safety issues, or unusual situations so prompt
corrective action may be taken. Communicates with other departments to fulfill
management. Notifies supervisor and/or Security of all unusual events,
circumstances, missing items, or alleged theft.
or disruptive behavior.
manager whenever observed and takes immediate action to resolve in emergency
situations. OSHA laws require the use of Personal Protective Equipment (PPE)
when performing work duties that have the potential of risk to your health or safety.
Team members will be trained in the proper use and care of assigned PPE if
applicable. The hotel provides the required PPE. Team member has responsibility
to report defective, damaged or lost PPE or equipment that does not fit properly to
their Manager. Maintains strict compliance with hotel's Hazardous Material
(HAZMAT) program and familiarizes self with current MSDS.
function of the job.
Other Responsibilities/Supportive Functions:
including all group blocks and transient rooms and arrivals/departures, Group
resumes for arrivals over next 10 days, and meeting packets for groups arriving
over the next 10 days.
able to book both online and through central reservations. Responsible for building
of group room blocks with room rates, as well as building of Group webpages for
client ease of booking
group block (count and room type). Ensures front desk receives accurate current
etc. Ensures appropriate information is available for individual call-in groups.
processing. Monitors Housing Bureau pick-up and communicates information to
and any accidents.
Qualifications (relevant experience, education and training):
Sales experience desired.
various social, cultural, economic and educational backgrounds for the purpose of
resolving problems/complaints and providing a high level of guest satisfaction.
multiplication and division.
alert if dealing with difficult guest, during busy activity periods or in an emergency
instructions, safety rules, and communicate with guests. Proficiency in another
language a plus.
required to work varying schedules to reflect the business needs of the hotel. Work
schedules will include working on holidays, weekends and alternate shifts.
Estancia La Jolla Hotel & Spa is an equal opportunity and E-Verify employer M/F/V/D